Removal of words in the query during Zia Approval Prediction
Issue:
'Approval' and 'Approvers' keywords are getting predicted as 'Approve' in the Zia approval prediction but expectation is that it should be predicted as 'Unable to Predict'.
Fix:
Please follow the below instructions:
- We've to add the words to be ignored in the removalwords.txt file and it should be created and added under <Installation Directory>\ServiceDesk\ZIA\dataset folder. (Sample removalwords.txt is attached and you can just paste the file in the mentioned location)
Note: We'll do not consider those for prediction and give the result as 'Unable to predict' if the query exactly matches the words or those words which are matching rorm the query alone will be removed and the rest will be used for prediciton. - Create folder named "fixes" under <SDP-HOME> if not exist (Ex.,<Installation Folder>\ManageEngine\ServiceDesk\)directory.
- Inside the "fixes" folder (<SDP-HOME>/fixes) paste the "1_zia_removalwords.fjar" which is being attached here.
- Restart the Application service.
Source:
<servicedesk repo>\helpdesk\src\library\com\manageengine\servicedesk\sdpai\utils\ApprovalPrediction.java
Compatibility:
SDP 11300 - 13004
Reference Support Ticket:
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