Real User Monitoring Agent - Frequently asked questions

Real User Monitoring Agent - Frequently asked questions

How to change Applications Manager details in RUM Agent?

  1. Open the AppServer.properties file located under <RUMAgent_Home>/conf/ directory in any text editor.
  2. Update Applications Manager hostname in apm.host key.
  3. Update Applications Manager SSL Port in apm.https.port key.
  4. Update RUM API Key in apm.apikey key.
  5. Save the changes and restart RUM Agent.

How to setup Proxy in RUM Agent to communicate with Applications Manager?

  1. Open the AppServer.properties file located under <RUMAgent_Home>/conf/ directory in any text editor.
  2. Uncomment the keys proxy.host, proxy.port, proxy.ishttps, proxy.authscheme, proxy.username and proxy.password by removing "#" present before the keys.
  3. Update proxy host name in proxy.host key.
  4. Update proxy port number in proxy.port key,
  5. Update  proxy.ishttps key based on the proxy protocol. Set the value as true for HTTPS protocol.
  6. Update proxy authscheme in proxy.authscheme key.
  7. Update proxy user name in proxy.username key.
  8. Update proxy password in proxy.password key.
  9. Save the changes and restart RUM Agent.
Example : 
####proxy properties to connect to AppManager                                                                                                                                                       
proxy.host=127.0.01
proxy.port=8081
proxy.ishttps=true
proxy.authscheme=basic
proxy.username=admin
proxy.password=admin
If proxy is not required comment the keys proxy.host, proxy.port, proxy.ishttps, proxy.authscheme, proxy.username and proxy.password by adding *#" before the keys.

How to change RUM Agent HTTP port?

  1. Open the awsadapterconf.properties file located under <RUMAgent_Home>/conf/ directory in any text editor.
  2. Update the port in webserver.port key.
  3. Save the changes and restart RUM Agent.

How to change RUM Agent HTTPs port?

  1. Open the sslservers.properties file located under <RUMAgent_Home>/conf/ directory in any text editor.
  2. Replace the existing port with new port number.
  3. Save the changes and restart RUM Agent.

How to change from HTTP to HTTPS or HTTPS to HTTP protocol in RUM Agent?

  1. To change Agent protocol from HTTP to HTTPS refer this KB.
  2. To change Agent protocol from HTTPS to HTTP follow the below steps.
    1. Open the AppServer.properties file located under <RUMAgent_Home>/conf/ directory in any text editor.
    2. Set apm.rum.isHttps key value as false.
    3. Save the changes and restart RUM Agent.

How to use default RUM Agent Geolocation API?

  1. To make use of any other third party Geolocation API refer this KB.
  2. To use default RUM Agent Geolocation API follow the below steps
    1. Open the AppServer.properties file located under <RUMAgent_Home>/conf/ directory in any text editor.
    2. Set geo.api.type key value as 0.
    3. Save the changes and restart RUM Agent.
Default RUM Agent Geolocation API will not provide ISP data of end user. To get ISP data make use of any third party Geolocation API.

          • Related Articles

          • Real User Monitor (RUM) - Troubleshooting

            If the monitor has not polled data for long time. Follow below steps for troubleshooting Check prerequisites to done : Real User Monitor requires RUM Agent to be installed and mapped to Applications Manager. Refer the help page to know how to setup ...
          • How to get ISP data in Real User Monitor?

            By default, Real User Monitor does not show ISP data of end user. To get ISP data, you can make use of any third-party Geolocation API. Currently, RUM supports only APIs that return the response in JSON format. When you have purchased any Geolocation ...
          • How to enable HTTPS connection between end user and RUM Agent?

            By default end user data will be collected and sent via HTTP connection to RUM Agent. To enable HTTPS connection you should have an valid SSL Certificate (not an self signed certificate). When you have valid SSL Certificate follow below steps to ...
          • End User Monitoring (EUM) - Frequently asked questions

            Unable to Login End User Monitoring Agent? Make sure Applications Manager (to which EUM Agent is mapped) is reachable from the machine where EUM server is running. Setup proxy, if proxy is required to connect to Applications Manager. Check this to ...
          • Troubleshooting URL Monitor

            Here are few of the common errors you may come across in URL monitor, we have mentioned the steps you can follow to troubleshoot them.   General troubleshooting for URL monitor Ensure that the URL is accessible from the server in which Applications ...