Rename request description in translations

Rename request description in translations

In translations, there are many descriptions, to identify request description and modify, follow the steps below,


1. Navigate to Admin->Translations page and search for "description". 

2. A list of matches will be loaded. Now press F12 button. Make sure you are in 'Elements' tab. 

3. Search for the key sdp.requests.common.desc.  You will find elements like the ones mentioned below: 

                                <div class="pbottom15 ptop4" id="sdp.requests.common.desc_value">Description</div> 
                                <div id="sdp.requests.common.desc_original" class="hide">Description</div> 
                                <div id="sdp.requests.common.desc_bck" class="hide"></div> 
                                <div id="sdp.requests.common.desc_anchor"> 
                                        <a class="modifylink" id="sdp.requests.common.desc_a" onclick="loadEditFormForKey('sdp.requests.common.desc')" href="javascript:void(0)">Modify</a> 
                                        &nbsp;&nbsp;&nbsp;<a class="modifylink" href="javascript:void(0)" onclick="removeTranslationForKey('sdp.requests.common.desc')">Reset</a> 
                                </div> 

4. Right click on the highlighted element(shown above) with id="sdp.requests.common.desc_original" and select 'Scroll into view' This will get the needed 'Description' field into your view. 

5. When you hover over the same div element in inspector, the appropriate field will be highlighted in the UI from where you could find the translation section that needs to be changed. Here you can change the same. 

6.  Restart the application twice   and check whether the changes are effective.

      New to ADSelfService Plus?

        Resources

            • Related Articles

            • Query to get approval status per request with approvers by account

              From Builds: 10600 Database: MSSQL SELECT wo.WORKORDERID AS "Request ID", wo.TITLE AS "Subject", wo.DESCRIPTION As "DESCRIPTION", aau.FIRST_NAME AS "Requester", dpt1.DEPTNAME AS " Requester Department", srep.First_Name As "Suprep",   qd.QUEUENAME AS ...
            • Add request API Using Postman

              You need to send the technician_key and format in Params and the data in Body. Also, you have to encode the body and send it. Please refer to the below for your reference which is sent using postman. Attached is the SAMPLE JSON file Example : ...
            • Deluge Script to show request attributes in Task Subject / Description from builds: 10600

              Requirement: To show the request field values such as Request Type, Status etc., or the additional field values in the Task subject/description. Use case: When a task is triggered from a request, it should contain the request details (configured) in ...
            • Request aging with recent worklog comments

              MSSQL: SELECT wo.WORKORDERID AS "Request ID", CASE WHEN (wo.is_catalog_template) = 'false' THEN 'Incident' ELSE 'Service Request' END "Request Type",dpt.DEPTNAME AS "Department",pd.PRIORITYNAME AS "Priority", wo.TITLE AS "Subject",wodm.Dependsonid ...
            • Query to list the request and its worklogs with the hours spent and its charges

              Use case  The query will list the request details with the timespent, hours consumed and its charge,  Sample Table  DB : Poatgres and MSSQL Query  SELECT ad.ORG_NAME AS "Account", ac.contractname "Contract Name", wo.WORKORDERID AS "Request ID", ...