Rename request description in translations
In translations, there are many descriptions, to identify request description and modify, follow the steps below,
1. Navigate to Admin->Translations page and search for "description".
2. A list of matches will be loaded. Now press F12 button. Make sure you are in 'Elements' tab.
3. Search for the key sdp.requests.common.desc. You will find elements like the ones mentioned below:
<div class="pbottom15 ptop4" id="sdp.requests.common.desc_value">Description</div>
<div id="sdp.requests.common.desc_original" class="hide">Description</div>
<div id="sdp.requests.common.desc_bck" class="hide"></div>
<div id="sdp.requests.common.desc_anchor">
<a class="modifylink" id="sdp.requests.common.desc_a" onclick="loadEditFormForKey('sdp.requests.common.desc')" href="javascript:void(0)">Modify</a>
<a class="modifylink" href="javascript:void(0)" onclick="removeTranslationForKey('sdp.requests.common.desc')">Reset</a>
</div>
4. Right click on the highlighted element(shown above) with id="sdp.requests.common.desc_original" and select 'Scroll into view'. This will get the needed 'Description' field into your view.
5. When you hover over the same div element in inspector, the appropriate field will be highlighted in the UI from where you could find the translation section that needs to be changed. Here you can change the same.
6. Restart the application twice and check whether the changes are effective.
New to ADSelfService Plus?
Related Articles
Update Requester from Request Description
Use case: When a request is submitted on behalf of a user via email, the request description contains the requester's full name. Script to update the ticket requester accordingly. Tested on builds: 14306,14500. Steps to follow: Go to Admin > Request ...Close the request upon adding a note.
Kindly follow the steps mentioned below: 1) Go to Admin >> Developer Space >> Custom Function >> Global Functions >> Copy & Paste the attached GF_Content.txt and save it with a name. Update the URL and technician key as per your instance. Refer to ...Query to get approval status per request with approvers by account (MSSQL)
Tested in build MSSQL (14306) SELECT wo.WORKORDERID AS "Request ID", wo.TITLE AS "Subject", wo.DESCRIPTION As "DESCRIPTION", aau.FIRST_NAME AS "Requester", dpt1.DEPTNAME AS " Requester Department", srep.First_Name As "Suprep", qd.QUEUENAME AS ...Deluge Script to show request attributes in Task Subject / Description from builds: 10600 and 14306
Requirement: To show the request field values such as Request Type, Status etc., or the additional field values in the Task subject/description. Use case: When a task is triggered from a request, it should contain the request details (configured) in ...Add request API Using Postman
You need to send the TECHNICIAN_KEY and format in Params and the data in Body. Also, you have to encode the body and send it. Please refer to the below for your reference which is sent using postman. Attached is the SAMPLE JSON file Example : ...