Random logout when accessing other ME application from same server

Random logout when accessing other ME application from same server

Issue:

We cannot access two or more ManageEngine products installed on the same server with the same machine name.

Root cause:

For example, if you have installed ServiceDesk Plus and Password Manager Pro in same machine and if you access ServiceDesk Plus via https://zylkercorp.com:8080/ and Password Manager Pro via https://zylkercorp.com:7272/ then this causes overlapping of cookies from SDP and PMP since both these URLs share the same domain zylkercorp.com.

Workaround:

      If you cannot migrate other applications to new server machines, then you can check with your network admin and add CNAME entries like pmp.zylkercorp.com, sdp.zylkercorp.com , both pointing to the IP address of the zylkercorp.com server machine. Now you can access PMP via pmp.zylkercorp.com:7272 and SDP via sdp.zylkercorp.com:8080
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