Random logout when accessing other ME application from same server

Random logout when accessing other ME application from same server

Issue:

We cannot access two or more ManageEngine products installed on the same server with the same machine name.

Root cause:

For example, if you have installed ServiceDesk Plus and Password Manager Pro in same machine and if you access ServiceDesk Plus via https://zylkercorp.com:8080/ and Password Manager Pro via https://zylkercorp.com:7272/ then this causes overlapping of cookies from SDP and PMP since both these URLs share the same domain zylkercorp.com.

Workaround:

      If you cannot migrate other applications to new server machines, then you can check with your network admin and add CNAME entries like pmp.zylkercorp.com, sdp.zylkercorp.com , both pointing to the IP address of the zylkercorp.com server machine. Now you can access PMP via pmp.zylkercorp.com:7272 and SDP via sdp.zylkercorp.com:8080

                    New to ADSelfService Plus?

                      • Related Articles

                      • Random Logout fix (SD-113692)

                        Fix for 14202 to 14504: Download and place the logout_random_sd-113692_14202_14504.fjar in '<sdp>/fixes' folder Restart SDP service for the changes to take effect. To revert, undo the changes and restart SDP service.
                      • Logout Debug

                        Fjars for Logout Debug
                      • Headers are in English / Partial content is in English / Application Keys are shown after upgrade

                        Issue: Any of the following issues can occur. Issue can occur post upgrade too. Even if application is set to non-english language, headers are shown in English. Some portion in the application is still in English while the rest of the application is ...
                      • SAML | Multiple Login URLs for SAML Response

                        Issue: Even if SDP can be accessed with multiple URLs like internal.servicedesk.com and external.servicedesk.com, the SAML response is always received at the same URL that is configured in Alias URL. Fix: The acs_url column in the SAMLSP table can be ...
                      • Fix jar for Random Logout issue

                        Root Cause: When Sub Context Sessions expire, they result in the termination of the Root session, leading to a logout issue. Fix: We will verify whether it is Root context while session destroying to proceed logout. ISSUE ID : SD-113692 Check the ...