Queues and channels data are not collected in IBM Websphere MQ monitor

Queues and channels data are not collected in IBM Websphere MQ monitor

  1. Check if monitoring parameter is enabled for Queues and Channels.
  2. Run the following command to get the status of queues and channels, 
    1. DISPLAY QSTATUS(<QUEUE_NAME>)  ALL
    2. DISPLAY CHSTATUS(<CHANNEL_NAME>)  ALL
                 From the output, check the MONQ attribute.  If the value is OFF, monitoring needs to be enabled for the queues and channels. 
  1. Execute the following commands to enable monitoring:
    1. ALTER QMGR MONQ(MEDIUM) MONCHL(MEDIUM)
Check whether the Queues & Channel monitoring is disabled under Admin -> Performance Polling
  1.  You can find under Admin -> Performance Polling -> Optimize Data Collection -> IBM Websphere MQ -> Queue Statistics / Channel Statistics
  2. Monitoring is disabled if the option is Never collect data.     

If the issue still exists, reach out to our support with the screenshot of the error obtained to appmanager-support@manageengine.com along with the latest Support Information File (SIF) from Applications Manager with print all logs enabled for analysis.