Query to show who closed the request

Query to show who closed the request

PGSQL & MSSQL:

select wo.workorderid "Request ID", aau.first_name "Request Closed By", cit.typename "Role", queuedefinition.queuename "Group" from WorkOrder wo  LEFT JOIN WorkOrderHistory woh ON wo.WORKORDERID = woh.WORKORDERID LEFT JOIN WorkOrderHistoryDiff wohd ON woh.HISTORYID = wohd.HISTORYID LEFT JOIN aaauser aau ON woh.operationownerid=aau.user_id LEFT JOIN sduser sdu ON aau.user_id=sdu.userid LEFT JOIN ci ci  ON sdu.ciid=ci.ciid LEFT JOIN citype cit ON cit.typeid=ci.citypeid left join workorder_queue woq
on wo.workorderid=woq.workorderid left join queuedefinition on woq.queueid=queuedefinition.queueid WHERE woh.operation='CLOSE' AND wo.createdtime>=<from_thismonth>and wo.createdtime<=<to_thismonth>
ORDER BY 1 DESC

NOTE: Date filter highlighted in the query can be modified and below parameters can be used instead.

How to compare date column with auto filled date templates?
  1. Here is the example for getting this week data - CREATEDTIME >= <from_thisweek> AND CREATEDTIME <= <to_thisweek>
    • <from_thisweek> - Starting date of this week
    • <to_thisweek> - Ending date of this week
  2. Available Date Templates
    • Today - <from_today> - <to_today>
    • This week - <from_thisweek> - <to_thisweek>
    • Last week - <from_lastweek> - <to_lastweek>
    • This month - <from_thismonth> - <to_thismonth>
    • Last month - <from_lastmonth> - <to_lastmonth>
    • This quarter - <from_thisquarter> - <to_thisquarter>
    • Last quarter - <from_lastquarter> - <to_lastquarter>
    • Yesterday - <from_yesterday> - <to_yesterday>
    • 1

NOT WOrking on Latest 

      New to M365 Manager Plus?
      New to M365 Manager Plus?
        New to RecoveryManager Plus?
        New to RecoveryManager Plus?
          New to Exchange Reporter Plus?
          New to Exchange Reporter Plus?
            New to SharePoint Manager Plus?
            New to SharePoint Manager Plus?
                See all integrations
                New to ADManager Plus?
                See all integrations
                New to ADManager Plus?

                  New to ADSelfService Plus?

                  Start your free trial
                  Start your free trial

                    • Related Articles

                    • Query to show ticket aging - PGSQL

                      Last tested on 14500 Database: PGSQL: select wo.workorderid as "RequestID", modedefinition.modename "Request Mode", queuedefinition.queuename "Group", cd.CategoryName as "Category", scd.name as "SubCategory", itemdefinition.name "Item", ...

                    • Query to show the last worklog added in a ticket (PGSQL)

                      Tested in build PGSQL (14300) PGSQL: SELECT wo.WORKORDERID "Request ID", max(aau.FIRST_NAME) "Requester", max(wo.TITLE) "Subject", max(qd.QUEUENAME) "Group", max(ti.FIRST_NAME) "Assigned Technician", CAST(ct.TIMESPENT AS FLOAT)/1000/3600 AS "Time ...

                    • Request closed by and Resolved by from history

                      This report is used to find the closed by and resolved by technician from the history. In some cases the request may be assigned to some technician and it is closed by a different technician. This information is captured in the history.  To make any ...

                    • Number of open and closed tasks per ticket (MSSQL)

                      Tested in Build MSSQL (14306) MSSQL: SELECT "wo"."WORKORDERID" AS "Request ID", "qd"."QUEUENAME" AS "Group", "aau"."FIRST_NAME" AS "Requester", "dpt"."DEPTNAME" AS "Department", "cd"."CATEGORYNAME" AS "Category", "scd"."NAME" AS "Subcategory", ...

                    • Query report to show Open requests without open tasks

                      PGSQL & MSSQL: SELECT wo.WORKORDERID AS "Ticket Number", pd.PRIORITYNAME AS "Priority", cd.CATEGORYNAME AS "Category", ti.FIRST_NAME AS "Technician", aau.FIRST_NAME AS "Requester", wotodesc.FULLDESCRIPTION AS "Description", std.STATUSNAME AS "Request ...

                      Related Products