Query to show who closed the request
PGSQL & MSSQL:
select wo.workorderid "Request ID", aau.first_name "Request Closed By", cit.typename "Role", queuedefinition.queuename "Group" from WorkOrder wo LEFT JOIN WorkOrderHistory woh ON wo.WORKORDERID = woh.WORKORDERID LEFT JOIN WorkOrderHistoryDiff wohd ON woh.HISTORYID = wohd.HISTORYID LEFT JOIN aaauser aau ON woh.operationownerid=aau.user_id LEFT JOIN sduser sdu ON aau.user_id=sdu.userid LEFT JOIN ci ci ON sdu.ciid=ci.ciid LEFT JOIN citype cit ON cit.typeid=ci.citypeid left join workorder_queue woq
on wo.workorderid=woq.workorderid left join queuedefinition on woq.queueid=queuedefinition.queueid WHERE woh.operation='CLOSE' AND wo.createdtime>=<from_thismonth>and wo.createdtime<=<to_thismonth>
ORDER BY 1 DESC
NOTE: Date filter highlighted in the query can be modified and below parameters can be used instead.
How to compare date column with auto filled date templates?
- Here is the example for getting this week data - CREATEDTIME >= <from_thisweek> AND CREATEDTIME <= <to_thisweek>
- <from_thisweek> - Starting date of this week
- <to_thisweek> - Ending date of this week
- Available Date Templates
- Today - <from_today> - <to_today>
- This week - <from_thisweek> - <to_thisweek>
- Last week - <from_lastweek> - <to_lastweek>
- This month - <from_thismonth> - <to_thismonth>
- Last month - <from_lastmonth> - <to_lastmonth>
- This quarter - <from_thisquarter> - <to_thisquarter>
- Last quarter - <from_lastquarter> - <to_lastquarter>
- Yesterday - <from_yesterday> - <to_yesterday>
- 1
NOT WOrking on Latest
New to ADSelfService Plus?
Related Articles
Request closed by and Resolved by from history
This report is used to find the closed by and resolved by technician from the history. In some cases the request may be assigned to some technician and it is closed by a different technician. This information is captured in the history. To make any ...Query to show ticket aging - PGSQL
Last tested on 14500 Database: PGSQL: select wo.workorderid as "RequestID", modedefinition.modename "Request Mode", queuedefinition.queuename "Group", cd.CategoryName as "Category", scd.name as "SubCategory", itemdefinition.name "Item", ...Number of open and closed tasks per ticket (MSSQL)
Tested in Build MSSQL (14306) MSSQL: SELECT "wo"."WORKORDERID" AS "Request ID", "qd"."QUEUENAME" AS "Group", "aau"."FIRST_NAME" AS "Requester", "dpt"."DEPTNAME" AS "Department", "cd"."CATEGORYNAME" AS "Category", "scd"."NAME" AS "Subcategory", ...Query to show the last worklog added in a ticket (PGSQL)
Tested in build PGSQL (14300) PGSQL: SELECT wo.WORKORDERID "Request ID", max(aau.FIRST_NAME) "Requester", max(wo.TITLE) "Subject", max(qd.QUEUENAME) "Group", max(ti.FIRST_NAME) "Assigned Technician", CAST(ct.TIMESPENT AS FLOAT)/1000/3600 AS "Time ...Query to show ticket first assign/pick up time _ (PGSQL )
Tested in Build PGSQL (14300) or MSSQL (14306) PGSQL: SELECT wo.WORKORDERID "Request ID", wo.title "Subject", longtodate(wo.CREATEDTIME) "Request Created Time", longtodate(woh.operationtime) "First Pickup time", qd.QUEUENAME "Group",ti.FIRST_NAME ...