Query to show who actually violated the SLA (PGSQL & MSSQL )
Working on Builds 14500 and above.
Tested in build PGSQL (14300) and MSSQL (14306)
Databases: PGSQL & MSSQL:
SELECT wo.WORKORDERID "Request ID",
max(wo.TITLE) "Subject",
max(ti.FIRST_NAME) "Current Technician",
max(std.STATUSNAME) "Request Status",
CASE
WHEN max(tech.first_name) IS NOT NULL THEN max(tech.first_name)
ELSE max(ti.FIRST_NAME)
END "Due by Technician" FROM WorkOrder wo
LEFT JOIN WorkOrderStates wos ON wo.WORKORDERID=wos.WORKORDERID
LEFT JOIN SDUser td ON wos.OWNERID=td.USERID
LEFT JOIN AaaUser ti ON td.USERID=ti.USER_ID
LEFT JOIN StatusDefinition std ON wos.STATUSID=std.STATUSID
LEFT JOIN WorkOrder_Queue woq ON wo.WORKORDERID=woq.WORKORDERID
LEFT JOIN QueueDefinition qd ON woq.QUEUEID=qd.QUEUEID
LEFT JOIN
(SELECT woh1.workorderid,
ti1.first_name FROM workorderhistory woh1
LEFT JOIN workorderhistorydiff wohd1 ON woh1.historyid=wohd1.historyid
LEFT JOIN aaauser ti1 ON cast(cast(wohd1.prev_value AS varchar) AS int)=ti1.user_id
LEFT JOIN workorder wo1 ON wo1.workorderid=woh1.workorderid
WHERE (wohd1.COLUMNNAME) IN ('OWNERID')
AND woh1.operationtime > wo1.duebytime) tech ON wo.workorderid=tech.workorderid
WHERE wos.isoverdue='1'
AND wo.CREATEDTIME >= <from_thismonth>
AND wo.CREATEDTIME <= <to_thismonth> GROUP BY wo.WORKORDERID
NOTE: Date filter highlighted in the query can be modified and below parameters can be used instead.
How to compare date column with auto filled date templates?
- Here is the example for getting this week data - CREATEDTIME >= <from_thisweek> AND CREATEDTIME <= <to_thisweek>
- <from_thisweek> - Starting date of this week
- <to_thisweek> - Ending date of this week
- Available Date Templates
- Today - <from_today> - <to_today>
- This week - <from_thisweek> - <to_thisweek>
- Last week - <from_lastweek> - <to_lastweek>
- This month - <from_thismonth> - <to_thismonth>
- Last month - <from_lastmonth> - <to_lastmonth>
- This quarter - <from_thisquarter> - <to_thisquarter>
- Last quarter - <from_lastquarter> - <to_lastquarter>
- Yesterday - <from_yesterday> - <to_yesterday>
New to ADSelfService Plus?
Related Articles
Query to show SLA violated and not violated request count based on technician (MSSQL)
Tested in Build MSSQL (14306) SELECT ti.FIRST_NAME "Technician", count(wo.WORKORDERID) "Total Request", count(case when std.ISPENDING='0' THEN 1 ELSE NULL END) "Completed Requests" , count(case when (wos.ISOVERDUE='1') THEN 1 ELSE NULL END) "SLA ...Query to show response, resolution SLA violated count and its percentage ( PGSQL & MSSQL)
Tested in build PGSQL (14300) and MSSQL (14306) SELECT pd.PRIORITYNAME AS "Priority" , count(wo.WORKORDERID) "Total Requests", count(case when ( std.ispending='0') THEN 1 ELSE NULL END) "Closed", count(case when (wos.IS_FR_OVERDUE='1') THEN 1 ELSE ...Query to show KPI report based on technician (PGSQL & MSSQL)
Working on Builds: 14500 Database: MSSQL, PGSQL This report is already available under Frequently asked reports under Reports->New Query Reports page. Below query can be used for date filter and filter by technicians name modifications. SELECT ...Query to show SLA assigned to tickets
Working on Builds: 14500 and above Database: PGSQL & MSSQL: SELECT slad.slaname "SLA", ad.ORG_NAME AS "Account", wo.WORKORDERID AS "Request ID", LONGTODATE(wo.CREATEDTIME) AS "Created Time", ti.FIRST_NAME AS "Technician", rtdef.NAME AS "Request Type" ...Query to show technician created time (MSSQL & PGSQL)
Tested in build PGSQL (14300) and MSSQL (14306) PGSQL & MSSQL: SELECT AaaUser.FIRST_NAME "Technician Name", aci.emailid "Email ID", LONGTODATE(AaaUser.createdtime) "Technician Created Time", SDUSER.STATUS "Status(Active/Inactive)" FROM AaaUser left ...