Query to show total time spent of a technician for the current month-PGSQL

Query to show total time spent of a technician for the current month-PGSQL

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Query show total time spent by technician for the current month regardless of the ticket created date based on worklogs added


SELECT wo.WORKORDERID AS "Request ID", aau.FIRST_NAME AS "Requester", cd.CATEGORYNAME AS "Category", scd.NAME AS "Subcategory", wo.TITLE AS "Subject", rtdef.NAME AS "Request Type", ti.FIRST_NAME AS "Technician", sdo.NAME AS "Site", pd.PRIORITYNAME AS "Priority", LONGTODATE(wo.CREATEDTIME) AS "Created Time", LONGTODATE(wo.RESPONDEDTIME) AS "Responded Date", LONGTODATE(wo.COMPLETEDTIME) AS "Completed Time", LONGTODATE(wo.FR_DUETIME) AS "Response DueBy Time", wos.IS_FR_OVERDUE AS "First Response Overdue Status",rctd.FIRST_NAME "Time Spent Technician", TO_CHAR((sum(ct.TIMESPENT)/1000 || ' second')::interval, 'HH24:MI:SS') "Work Log Total Hours" FROM WorkOrder wo LEFT JOIN SDUser sdu ON wo.REQUESTERID=sdu.USERID LEFT JOIN AaaUser aau ON sdu.USERID=aau.USER_ID LEFT JOIN SiteDefinition siteDef ON wo.SITEID=siteDef.SITEID LEFT JOIN SDOrganization sdo ON siteDef.SITEID=sdo.ORG_ID LEFT JOIN WorkOrderStates wos ON wo.WORKORDERID=wos.WORKORDERID LEFT JOIN SubCategoryDefinition scd ON wos.SUBCATEGORYID=scd.SUBCATEGORYID LEFT JOIN CategoryDefinition cd ON wos.CATEGORYID=cd.CATEGORYID LEFT JOIN SDUser td ON wos.OWNERID=td.USERID LEFT JOIN AaaUser ti ON td.USERID=ti.USER_ID LEFT JOIN RequestTypeDefinition rtdef ON wos.REQUESTTYPEID=rtdef.REQUESTTYPEID LEFT JOIN PriorityDefinition pd ON wos.PRIORITYID=pd.PRIORITYID LEFT JOIN WorkOrderToCharge wotoc ON wo.WORKORDERID=wotoc.WORKORDERID  LEFT JOIN ChargesTable ct ON wotoc.CHARGEID=ct.CHARGEID  LEFT JOIN SDUser rcti ON ct.TECHNICIANID=rcti.USERID LEFT JOIN AaaUser rctd ON rcti.USERID=rctd.USER_ID WHERE (wo.ISPARENT='1') AND ct.createdtime>=<from_thismonth>and ct.createdtime<=<to_thismonth>
GROUP BY 1,2,3,4,5,6,7,8,9,10,11,12,13,14,15 ORDER BY 15

NOTE: Date filter highlighted in the query can be modified and below parameters can be used instead.

How to compare date column with auto filled date templates?
  1. Here is the example for getting this week data - CREATEDTIME >= <from_thisweek> AND CREATEDTIME <= <to_thisweek>
    • <from_thisweek> - Starting date of this week
    • <to_thisweek> - Ending date of this week
  2. Available Date Templates
    • Today - <from_today> - <to_today>
    • This week - <from_thisweek> - <to_thisweek>
    • Last week - <from_lastweek> - <to_lastweek>
    • This month - <from_thismonth> - <to_thismonth>
    • Last month - <from_lastmonth> - <to_lastmonth>
    • This quarter - <from_thisquarter> - <to_thisquarter>
    • Last quarter - <from_lastquarter> - <to_lastquarter>
    • Yesterday - <from_yesterday> - <to_yesterday>

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