Query to show total time spent for a ticket ( PGSQL)
Tested in PGSQL build (14300)
Database: PGSQL
SELECT wo.WORKORDERID AS "Request ID", aau.FIRST_NAME AS "Requester", cd.CATEGORYNAME AS "Category", scd.NAME AS "Subcategory", wo.TITLE AS "Subject", rtdef.NAME AS "Request Type", ti.FIRST_NAME AS "Technician", sdo.NAME AS "Site", pd.PRIORITYNAME AS "Priority", LONGTODATE(wo.CREATEDTIME) AS "Created Time", LONGTODATE(wo.RESPONDEDTIME) AS "Responded Date", LONGTODATE(wo.COMPLETEDTIME) AS "Completed Time", LONGTODATE(wo.FR_DUETIME) AS "Response DueBy Time", wos.IS_FR_OVERDUE AS "First Response Overdue Status", TO_CHAR((sum(ct.TIMESPENT)/1000 || ' second')::interval, 'HH24:MI:SS') "Work Log Total Hours" FROM WorkOrder wo LEFT JOIN SDUser sdu ON wo.REQUESTERID=sdu.USERID LEFT JOIN AaaUser aau ON sdu.USERID=aau.USER_ID LEFT JOIN SiteDefinition siteDef ON wo.SITEID=siteDef.SITEID LEFT JOIN SDOrganization sdo ON siteDef.SITEID=sdo.ORG_ID LEFT JOIN WorkOrderStates wos ON wo.WORKORDERID=wos.WORKORDERID LEFT JOIN SubCategoryDefinition scd ON wos.SUBCATEGORYID=scd.SUBCATEGORYID LEFT JOIN CategoryDefinition cd ON wos.CATEGORYID=cd.CATEGORYID LEFT JOIN SDUser td ON wos.OWNERID=td.USERID LEFT JOIN AaaUser ti ON td.USERID=ti.USER_ID LEFT JOIN RequestTypeDefinition rtdef ON wos.REQUESTTYPEID=rtdef.REQUESTTYPEID LEFT JOIN PriorityDefinition pd ON wos.PRIORITYID=pd.PRIORITYID LEFT JOIN WorkOrderToCharge wotoc ON wo.WORKORDERID=wotoc.WORKORDERID
LEFT JOIN ChargesTable ct ON wotoc.CHARGEID=ct.CHARGEID WHERE (wo.ISPARENT='1') AND wo.createdtime>=<from_thismonth>and wo.createdtime<=<to_thismonth>
GROUP BY 1,2,3,4,5,6,7,8,9,10,11,12,13,14 ORDER BY 1
NOTE: Date filter highlighted in the query can be modified and below parameters can be used instead.
How to compare date column with auto filled date templates?
- Here is the example for getting this week data - CREATEDTIME >= <from_thisweek> AND CREATEDTIME <= <to_thisweek>
- <from_thisweek> - Starting date of this week
- <to_thisweek> - Ending date of this week
- Available Date Templates
- Today - <from_today> - <to_today>
- This week - <from_thisweek> - <to_thisweek>
- Last week - <from_lastweek> - <to_lastweek>
- This month - <from_thismonth> - <to_thismonth>
- Last month - <from_lastmonth> - <to_lastmonth>
- This quarter - <from_thisquarter> - <to_thisquarter>
- Last quarter - <from_lastquarter> - <to_lastquarter>
- Yesterday - <from_yesterday> - <to_yesterday>
Last tested on Build's 14500 and above
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