Query to show total requests and changes with its total worklog hours of a technician- MSSQL
Working ON Builds: 14500
MSSQL:
Requests:
SELECT rctd.first_name "Technician",
count(wo.workorderid) "Sum of tickets handled by him",
convert(varchar(5),(sum(ct.TIMESPENT))/1000/3600)+':'+convert(varchar(5),((sum(ct.TIMESPENT))/1000)%3600/60)+':'+convert(varchar(5),
(((sum(ct.TIMESPENT)))/1000%60)) AS "Sum of total work log hours" FROM WorkOrder wo LEFT JOIN WorkOrderToCharge wotoc ON wo.WORKORDERID=wotoc.WORKORDERID LEFT JOIN ChargesTable ct ON wotoc.CHARGEID=ct.CHARGEID LEFT JOIN SDUser rcti ON ct.TECHNICIANID=rcti.USERID LEFT JOIN AaaUser rctd ON rcti.USERID=rctd.USER_ID left join workorder_queue woq on wo.workorderid=woq.workorderid
left join queuedefinition qd on woq.queueid=qd.queueid WHERE (wo.ISPARENT='1') AND wo.createdtime>=<from_lastmonth> and wo.createdtime<=<to_lastmonth> group by rctd.first_name
Changes:
SELECT rctd.first_name "Technician",
count(Ch.Changeid) "Sum of changes handled by him",
convert(varchar(5),(sum(ct.TIMESPENT))/1000/3600)+':'+convert(varchar(5),((sum(ct.TIMESPENT))/1000)%3600/60)+':'+convert(varchar(5),
(((sum(ct.TIMESPENT)))/1000%60)) AS "Sum of total work log hours" FROM ChargesTable ct
LEFT JOIN ChangeToCharge chtoc ON ct.CHARGEID=chtoc.CHARGEID
LEFT JOIN ChangeDetails ch ON chtoc.CHANGEID=ch.CHANGEID
LEFT JOIN TaskToCharge tkc ON ct.CHARGEID=tkc.CHARGEID
LEFT JOIN TaskDetails tk ON tkc.TASKID=tk.TASKID
LEFT JOIN ChangeToTaskDetails ctk ON tk.TASKID=ctk.TASKID
LEFT JOIN ChangeDetails ch2 ON ctk.CHANGEID=ch2.CHANGEID
LEFT JOIN SDUser rcti ON ct.TECHNICIANID=rcti.USERID
LEFT JOIN AaaUser rctd ON rcti.USERID=rctd.USER_ID
left join queuedefinition qd on ch.groupid=qd.queueid
LEFT JOIN AccountSiteMapping asm ON ch.siteid=asm.siteid
LEFT JOIN AccountDefinition ad ON asm.accountid=ad.org_id
WHERE (ctk.CHANGEID IS NOT NULL OR ch.CHANGEID IS NOT NULL) AND ch.createdtime>=<from_lastmonth> and ch.createdtime<=<to_lastmonth> group by rctd.first_name
NOTE: Date filter highlighted in the query can be modified and below parameters can be used instead.
How to compare date column with auto filled date templates?
- Here is the example for getting this week data - CREATEDTIME >= <from_thisweek> AND CREATEDTIME <= <to_thisweek>
- <from_thisweek> - Starting date of this week
- <to_thisweek> - Ending date of this week
- Available Date Templates
- Today - <from_today> - <to_today>
- This week - <from_thisweek> - <to_thisweek>
- Last week - <from_lastweek> - <to_lastweek>
- This month - <from_thismonth> - <to_thismonth>
- Last month - <from_lastmonth> - <to_lastmonth>
- This quarter - <from_thisquarter> - <to_thisquarter>
- Last quarter - <from_lastquarter> - <to_lastquarter>
- Yesterday - <from_yesterday> - <to_yesterday>
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