Query to show Total Onhold time_PGSQL

Query to show Total Onhold time_PGSQL

PGSQL:

SELECT LONGTODATE(wo.CREATEDTIME) AS "Created Time", wo.WORKORDERID AS "Request ID", aau.FIRST_NAME AS "Requester", wo.TITLE AS "Subject", pd.PRIORITYNAME AS "Priority", std.STATUSNAME AS "Request Status", cd.CATEGORYNAME AS "Category", scd.NAME AS "Subcategory", qd.QUEUENAME AS "Group", ti.FIRST_NAME AS "Technician", LONGTODATE(wos.LAST_TECH_UPDATE) AS "Last Update Time", LONGTODATE(wo.RESOLVEDTIME) AS "Resolved Time", rrs.RESOLUTION AS "Resolution", rtdef.NAME AS "Request Type", ad.ORG_NAME AS "Account", sdo.NAME AS "Site", mdd.MODENAME AS "Request Mode", LONGTODATE(wo.RESPONDEDTIME) AS "Responded Date", cri.FIRST_NAME AS "Created By", (select (sum(wsi.TIMESPENT/60))||':'||(sum(wsi.TIMESPENT))%60 from
wo_assessment woa1
inner join wo_status_info wsi on woa1.assessmentid=wsi.assessmentid
left join statusdefinition sd1 on wsi.statusid=sd1.statusid where sd1.statusname like '%hold%' and wo.workorderid=woa1.workorderid) "Total Hold Time" FROM WorkOrder wo LEFT JOIN ModeDefinition mdd ON wo.MODEID=mdd.MODEID LEFT JOIN SDUser sdu ON wo.REQUESTERID=sdu.USERID LEFT JOIN AaaUser aau ON sdu.USERID=aau.USER_ID LEFT JOIN SDUser crd ON wo.CREATEDBYID=crd.USERID LEFT JOIN AaaUser cri ON crd.USERID=cri.USER_ID LEFT JOIN SiteDefinition siteDef ON wo.SITEID=siteDef.SITEID LEFT JOIN SDOrganization sdo ON siteDef.SITEID=sdo.ORG_ID LEFT JOIN WorkOrderStates wos ON wo.WORKORDERID=wos.WORKORDERID LEFT JOIN CategoryDefinition cd ON wos.CATEGORYID=cd.CATEGORYID LEFT JOIN SubCategoryDefinition scd ON wos.SUBCATEGORYID=scd.SUBCATEGORYID LEFT JOIN SDUser td ON wos.OWNERID=td.USERID LEFT JOIN AaaUser ti ON td.USERID=ti.USER_ID LEFT JOIN RequestTypeDefinition rtdef ON wos.REQUESTTYPEID=rtdef.REQUESTTYPEID LEFT JOIN PriorityDefinition pd ON wos.PRIORITYID=pd.PRIORITYID LEFT JOIN StatusDefinition std ON wos.STATUSID=std.STATUSID LEFT JOIN WorkOrder_Queue woq ON wo.WORKORDERID=woq.WORKORDERID LEFT JOIN QueueDefinition qd ON woq.QUEUEID=qd.QUEUEID LEFT JOIN RequestResolver rrr ON wo.WORKORDERID=rrr.REQUESTID LEFT JOIN RequestResolution rrs ON rrr.REQUESTID=rrs.REQUESTID LEFT JOIN AccountSiteMapping asm ON wo.SITEID=asm.SITEID LEFT JOIN AccountDefinition ad ON asm.ACCOUNTID=ad.ORG_ID WHERE  wo.createdtime>=<from_thisquarter> and wo.createdtime<=<to_thisquarter>

NOTE: Date filter highlighted in the query can be modified and below parameters can be used instead.

How to compare date column with auto filled date templates?
  1. Here is the example for getting this week data - CREATEDTIME >= <from_thisweek> AND CREATEDTIME <= <to_thisweek>
    • <from_thisweek> - Starting date of this week
    • <to_thisweek> - Ending date of this week
  2. Available Date Templates
    • Today - <from_today> - <to_today>
    • This week - <from_thisweek> - <to_thisweek>
    • Last week - <from_lastweek> - <to_lastweek>
    • This month - <from_thismonth> - <to_thismonth>
    • Last month - <from_lastmonth> - <to_lastmonth>
    • This quarter - <from_thisquarter> - <to_thisquarter>
    • Last quarter - <from_lastquarter> - <to_lastquarter>
    • Yesterday - <from_yesterday> - <to_yesterday>


With HH:MM:SS

SELECT LONGTODATE(wo.CREATEDTIME) AS "Created Time", wo.WORKORDERID AS "Request ID", aau.FIRST_NAME AS "Requester", wo.TITLE AS "Subject", pd.PRIORITYNAME AS "Priority", std.STATUSNAME AS "Request Status", cd.CATEGORYNAME AS "Category", scd.NAME AS "Subcategory", idef.name "Item", qd.QUEUENAME AS "Group", ti.FIRST_NAME AS "Technician", LONGTODATE(wos.LAST_TECH_UPDATE) AS "Last Updated Time", LONGTODATE(wo.RESOLVEDTIME) AS "Resolved Time", rrs.RESOLUTION AS "Resolution", rtdef.NAME AS "Request Type", ad.ORG_NAME AS "Account", sdo.NAME AS "Site", mdd.MODENAME AS "Request Mode", LONGTODATE(wo.RESPONDEDTIME) AS "Responded Date", cri.FIRST_NAME AS "Created By", (select (sum(wsi.TIMESPENT/60))||':'||(sum(wsi.TIMESPENT))%60||':'||(sum(wsi.timespent/1000)%60)%60 from
wo_assessment woa1
inner join wo_status_info wsi on woa1.assessmentid=wsi.assessmentid
left join statusdefinition sd1 on wsi.statusid=sd1.statusid where sd1.statusname like '%hold%' and wo.workorderid=woa1.workorderid) "Total Hold Time"
 FROM WorkOrder wo 

LEFT JOIN ModeDefinition mdd ON wo.MODEID=mdd.MODEID 

LEFT JOIN SDUser sdu ON wo.REQUESTERID=sdu.USERID 

LEFT JOIN AaaUser aau ON sdu.USERID=aau.USER_ID 

LEFT JOIN SDUser crd ON wo.CREATEDBYID=crd.USERID 

LEFT JOIN AaaUser cri ON crd.USERID=cri.USER_ID 

LEFT JOIN SiteDefinition siteDef ON wo.SITEID=siteDef.SITEID 

LEFT JOIN SDOrganization sdo ON siteDef.SITEID=sdo.ORG_ID 

LEFT JOIN WorkOrderStates wos ON wo.WORKORDERID=wos.WORKORDERID 

LEFT JOIN itemdefinition idef ON wos.itemid=idef.itemid

 JOIN CategoryDefinition cd ON wos.CATEGORYID=cd.CATEGORYID 

 LEFT JOIN SubCategoryDefinition scd ON wos.SUBCATEGORYID=scd.SUBCATEGORYID 

 LEFT JOIN SDUser td ON wos.OWNERID=td.USERID 

 JOIN AaaUser ti ON td.USERID=ti.USER_ID 

 LEFT JOIN RequestTypeDefinition rtdef ON wos.REQUESTTYPEID=rtdef.REQUESTTYPEID 

 LEFT JOIN PriorityDefinition pd ON wos.PRIORITYID=pd.PRIORITYID 

 LEFT JOIN StatusDefinition std ON wos.STATUSID=std.STATUSID 

 LEFT JOIN WorkOrder_Queue woq ON wo.WORKORDERID=woq.WORKORDERID 

 LEFT JOIN QueueDefinition qd ON woq.QUEUEID=qd.QUEUEID 

 LEFT JOIN RequestResolver rrr ON wo.WORKORDERID=rrr.REQUESTID 

 LEFT JOIN RequestResolution rrs ON rrr.REQUESTID=rrs.REQUESTID 

 LEFT JOIN AccountSiteMapping asm ON wo.SITEID=asm.SITEID 

LEFT JOIN AccountDefinition ad ON asm.ACCOUNTID=ad.ORG_ID 
GROUP BY 1,2,3,4,5,6,7,8,9,10,11,12,13,14,15,16,17,18,19,20,21‚Äč

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