Query to show total number of calls received and resolved per month (MSSQL & PGSQL )
Tested in build PGSQL (14300) and MSSQL (14306)
PGSQL & MSSQL:
SELECT
count(wo.workorderid) "Total Created",
count(case when wo.completedtime >= <from_thismonth> AND wo.completedtime <= <to_thismonth> THEN 1 ELSE NULL END) "Closed"
FROM WorkOrder wo LEFT JOIN WorkOrderStates wos ON wo.WORKORDERID=wos.WORKORDERID LEFT JOIN StatusDefinition std ON wos.STATUSID=std.STATUSID LEFT JOIN SDUser td ON wos.OWNERID=td.USERID LEFT JOIN AaaUser ti ON td.USERID=ti.USER_ID LEFT JOIN WorkOrder_Queue woq ON wo.WORKORDERID=woq.WORKORDERID LEFT JOIN QueueDefinition qd ON woq.QUEUEID=qd.QUEUEID
WHERE (wo.ISPARENT='1') and wo.CREATEDTIME >= <from_thismonth> AND wo.CREATEDTIME <= <to_thismonth>
order by 1
Received, Resolved and Closed:
SELECT
count(wo.workorderid) "Total number of calls received" ,
count(case when wo.resolvedtime >= <from_thismonth> AND wo.completedtime <= <to_thismonth> THEN 1 ELSE NULL END) "Total number of calls Resolved",
count(case when wo.completedtime >= <from_thismonth> AND wo.completedtime <= <to_thismonth> THEN 1 ELSE NULL END) "Total number of calls Closed"
FROM WorkOrder wo LEFT JOIN WorkOrderStates wos ON wo.WORKORDERID=wos.WORKORDERID LEFT JOIN StatusDefinition std ON wos.STATUSID=std.STATUSID LEFT JOIN SDUser td ON wos.OWNERID=td.USERID LEFT JOIN AaaUser ti ON td.USERID=ti.USER_ID LEFT JOIN WorkOrder_Queue woq ON wo.WORKORDERID=woq.WORKORDERID LEFT JOIN QueueDefinition qd ON woq.QUEUEID=qd.QUEUEID
WHERE (wo.ISPARENT='1') and wo.CREATEDTIME >= <from_thismonth> AND wo.CREATEDTIME <= <to_thismonth>
order by 1
NOTE: Date filter highlighted in the query can be modified and below parameters can be used instead.
How to compare date column with auto filled date templates?
- Here is the example for getting this week data - CREATEDTIME >= <from_thisweek> AND CREATEDTIME <= <to_thisweek>
- <from_thisweek> - Starting date of this week
- <to_thisweek> - Ending date of this week
- Available Date Templates
- Today - <from_today> - <to_today>
- This week - <from_thisweek> - <to_thisweek>
- Last week - <from_lastweek> - <to_lastweek>
- This month - <from_thismonth> - <to_thismonth>
- Last month - <from_lastmonth> - <to_lastmonth>
- This quarter - <from_thisquarter> - <to_thisquarter>
- Last quarter - <from_lastquarter> - <to_lastquarter>
- Yesterday - <from_yesterday> - <to_yesterday>
Last tested on Builds: 14500 and above
Last tested on Builds: 14500 and above
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