Query to show time spent by each technician in a ticket (MSSQL & PGSQL )
Tested in Build PGSQL (14300) or MSSQL (14306)
Navigate to Reports->New Query Report and execute this report. Under Help->About, check the database you are using and use the appropriate query.
MSSQL:
SELECT wo.WORKORDERID "Request ID",wo.TITLE "Subject",cd.CATEGORYNAME "Category",scd.NAME "Subcategory",icd.NAME "Item",ti.FIRST_NAME "Technician",qd.QUEUENAME "Group", ti1.FIRST_NAME "From technician",
ti2.FIRST_NAME "To technician",
cast((wti.timespent/60) as varchar(20)) +':'+cast((wti.timespent % 60) as varchar(20)) "Time Spent" FROM WorkOrder wo LEFT JOIN WorkOrderStates wos ON wo.WORKORDERID=wos.WORKORDERID LEFT JOIN ItemDefinition icd ON wos.ITEMID=icd.ITEMID LEFT JOIN SubCategoryDefinition scd ON wos.SUBCATEGORYID=scd.SUBCATEGORYID LEFT JOIN CategoryDefinition cd ON wos.CATEGORYID=cd.CATEGORYID LEFT JOIN SDUser td ON wos.OWNERID=td.USERID LEFT JOIN AaaUser ti ON td.USERID=ti.USER_ID LEFT JOIN WorkOrder_Queue woq ON wo.WORKORDERID=woq.WORKORDERID LEFT JOIN QueueDefinition qd ON woq.QUEUEID=qd.QUEUEID
left join wo_assessment woa on wo.workorderid=woa.workorderid
inner join WO_TECH_INFO wti on woa.assessmentid=wti.assessmentid
LEFT JOIN AaaUser ti1 ON wti.technicianid=ti1.USER_ID
LEFT JOIN AaaUser ti2 ON wti.nexttechnicianid=ti2.USER_ID WHERE (wo.ISPARENT='1') AND wo.createdtime>=<from_thismonth>and wo.createdtime<=<to_thismonth> order by 1
PGSQL (Postgres):
SELECT wo.WORKORDERID "Request ID",wo.TITLE "Subject",cd.CATEGORYNAME "Category",scd.NAME "Subcategory",icd.NAME "Item",ti.FIRST_NAME "Technician",qd.QUEUENAME "Group",case when wos.ISOVERDUE='1' then 'Yes' else 'No' end "Overdue Status",ti1.FIRST_NAME "From technician",ti2.FIRST_NAME "To technician",(wti.TIMESPENT/60)||':'||((wti.TIMESPENT))%60 "Time Spent (hrs)" FROM WorkOrder wo LEFT JOIN WorkOrderStates wos ON wo.WORKORDERID=wos.WORKORDERID LEFT JOIN ItemDefinition icd ON wos.ITEMID=icd.ITEMID LEFT JOIN SubCategoryDefinition scd ON wos.SUBCATEGORYID=scd.SUBCATEGORYID LEFT JOIN CategoryDefinition cd ON wos.CATEGORYID=cd.CATEGORYID LEFT JOIN SDUser td ON wos.OWNERID=td.USERID LEFT JOIN AaaUser ti ON td.USERID=ti.USER_ID LEFT JOIN WorkOrder_Queue woq ON wo.WORKORDERID=woq.WORKORDERID LEFT JOIN QueueDefinition qd ON woq.QUEUEID=qd.QUEUEID left join wo_assessment woa on wo.workorderid=woa.workorderid inner join WO_TECH_INFO wti on woa.assessmentid=wti.assessmentid LEFT JOIN AaaUser ti1 ON wti.technicianid=ti1.USER_ID LEFT JOIN AaaUser ti2 ON wti.nexttechnicianid=ti2.USER_ID WHERE (wo.ISPARENT='1') AND wo.createdtime>=<from_thismonth>and wo.createdtime<=<to_thismonth> ORDER BY 1
NOTE: Date filter highlighted in the query can be modified and below parameters can be used instead.
How to compare date column with auto filled date templates?
- Here is the example for getting this week data - CREATEDTIME >= <from_thisweek> AND CREATEDTIME <= <to_thisweek>
- <from_thisweek> - Starting date of this week
- <to_thisweek> - Ending date of this week
- Available Date Templates
- Today - <from_today> - <to_today>
- This week - <from_thisweek> - <to_thisweek>
- Last week - <from_lastweek> - <to_lastweek>
- This month - <from_thismonth> - <to_thismonth>
- Last month - <from_lastmonth> - <to_lastmonth>
- This quarter - <from_thisquarter> - <to_thisquarter>
- Last quarter - <from_lastquarter> - <to_lastquarter>
- Yesterday - <from_yesterday> - <to_yesterday>
New to ADSelfService Plus?
Related Articles
Query to show tickets that shows total time spent of the ticket more than x hours (MSSQL)
Tested in MSSQL build (14306) Query to show tickets that shows total time spent of the ticket more than 8 hours: select ad.org_name "Account", sdo.name "Site", wo.workorderid "Request ID", au.first_name "Assigned Technician", ...Query to show total time spent of a technician for the current month-PGSQL
Working on Build's: 14500 Query show total time spent by technician for the current month regardless of the ticket created date based on worklogs added PGSQL: SELECT wo.WORKORDERID AS "Request ID", aau.FIRST_NAME AS "Requester", cd.CATEGORYNAME AS ...Query to show technician created time (MSSQL & PGSQL)
Tested in build PGSQL (14300) and MSSQL (14306) PGSQL & MSSQL: SELECT AaaUser.FIRST_NAME "Technician Name", aci.emailid "Email ID", LONGTODATE(AaaUser.createdtime) "Technician Created Time", SDUSER.STATUS "Status(Active/Inactive)" FROM AaaUser left ...Query to show Last Status Changed Time and Time spent in previous status ( PGSQL )
Tested in build PGSQL (14300) PGSQL: SELECT wo.WORKORDERID "Request ID", wo.TITLE "Subject", ti.FIRST_NAME "Technician", cd.CATEGORYNAME AS "Category", scd.NAME AS "Subcategory", qd.QUEUENAME AS "Group", std.STATUSNAME "Request Status", ...Query to show Average response time for Category (MSSQL & PGSQL)
Tested in build PGSQL (14300) and MSSQL (14306) PGSQL: SELECT accountdefinition.org_name "Account",cd.categoryname "Category", TO_CHAR(((avg(wo.respondedtime)-avg(wo.createdtime))/1000 || ' second')::interval, 'HH24:MI:SS') "Avg Response Time" FROM ...