Query to show the last worklog added in a ticket (PGSQL)
Tested in build PGSQL (14300)
PGSQL:
SELECT wo.WORKORDERID "Request ID",
max(aau.FIRST_NAME) "Requester",
max(wo.TITLE) "Subject",
max(qd.QUEUENAME) "Group",
max(ti.FIRST_NAME) "Assigned Technician",
CAST(ct.TIMESPENT AS FLOAT)/1000/3600 AS "Time Spent",
Longtodate(max(ct.TS_STARTTIME)) "Time Spent Starttime",
max(rctd.FIRST_NAME) "Time Spent Technician",
max(ct.DESCRIPTION) "Time Spent Description",
max(std.STATUSNAME) "Request Status" FROM WorkOrder wo
LEFT JOIN WorkOrderToCharge wotoc ON wo.WORKORDERID=wotoc.WORKORDERID
LEFT JOIN ChargesTable ct ON wotoc.CHARGEID=ct.CHARGEID
LEFT JOIN SDUser rcti ON ct.TECHNICIANID=rcti.USERID
LEFT JOIN AaaUser rctd ON rcti.USERID=rctd.USER_ID
LEFT JOIN SDUser sdu ON wo.REQUESTERID=sdu.USERID
LEFT JOIN AaaUser aau ON sdu.USERID=aau.USER_ID
LEFT JOIN WorkOrder_Queue woq ON wo.WORKORDERID=woq.WORKORDERID
LEFT JOIN QueueDefinition qd ON woq.QUEUEID=qd.QUEUEID
LEFT JOIN WorkOrderStates wos ON wo.WORKORDERID=wos.WORKORDERID
LEFT JOIN SDUser td ON wos.OWNERID=td.USERID
LEFT JOIN AaaUser ti ON td.USERID=ti.USER_ID
LEFT JOIN StatusDefinition std ON wos.STATUSID=std.STATUSID
WHERE (wo.ISPARENT='1')
AND ct.chargeid=
(SELECT max(chargeid)
FROM workordertocharge
WHERE workorderid=wo.workorderid)
AND wo.createdtime >= <from_thisweek>
AND wo.createdtime <= <to_thisweek>
GROUP BY wo.WORKORDERID, ct.timespent
For MSSQL Query, please refer this link.
NOTE: You can also replace the Period range(highlighted in the query) from the below available template.
How to compare date column with auto filled date templates?
- Here is the example for getting this week data - CREATEDTIME >= <from_thisweek> AND CREATEDTIME <= <to_thisweek>
- <from_thisweek> - Starting date of this week
- <to_thisweek> - Ending date of this week
- Available Date Templates
- Today - <from_today> - <to_today>
- This week - <from_thisweek> - <to_thisweek>
- Last week - <from_lastweek> - <to_lastweek>
- This month - <from_thismonth> - <to_thismonth>
- Last month - <from_lastmonth> - <to_lastmonth>
- This quarter - <from_thisquarter> - <to_thisquarter>
- Last quarter - <from_lastquarter> - <to_lastquarter>
- Yesterday - <from_yesterday> - <to_yesterday>
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