Query to show SLA assigned to tickets
Working on Builds: 14500 and above
Database: PGSQL & MSSQL:
SELECT slad.slaname "SLA", ad.ORG_NAME AS "Account", wo.WORKORDERID AS "Request ID", LONGTODATE(wo.CREATEDTIME) AS "Created Time", ti.FIRST_NAME AS "Technician", rtdef.NAME AS "Request Type" FROM WorkOrder wo LEFT JOIN WorkOrderStates wos ON wo.WORKORDERID=wos.WORKORDERID LEFT JOIN SDUser td ON wos.OWNERID=td.USERID LEFT JOIN AaaUser ti ON td.USERID=ti.USER_ID LEFT JOIN RequestTypeDefinition rtdef ON wos.REQUESTTYPEID=rtdef.REQUESTTYPEID LEFT JOIN AccountSiteMapping asm ON wo.SITEID=asm.SITEID LEFT JOIN AccountDefinition ad ON asm.ACCOUNTID=ad.ORG_ID LEFT JOIN SLADefinition slad ON wo.slaid=slad.slaid WHERE (wo.ISPARENT='1') AND wo.createdtime>=<from_thismonth> and wo.createdtime<=<to_thismonth>
NOTE: Date filter highlighted in the query can be modified and below parameters can be used instead.
How to compare date column with auto filled date templates?
- Here is the example for getting this week data - CREATEDTIME >= <from_thisweek> AND CREATEDTIME <= <to_thisweek>
- <from_thisweek> - Starting date of this week
- <to_thisweek> - Ending date of this week
- Available Date Templates
- Today - <from_today> - <to_today>
- This week - <from_thisweek> - <to_thisweek>
- Last week - <from_lastweek> - <to_lastweek>
- This month - <from_thismonth> - <to_thismonth>
- Last month - <from_lastmonth> - <to_lastmonth>
- This quarter - <from_thisquarter> - <to_thisquarter>
- Last quarter - <from_lastquarter> - <to_lastquarter>
- Yesterday - <from_yesterday> - <to_yesterday>
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