Query to show SLA assigned to tickets

Query to show SLA assigned to tickets

Working on Builds: 14500 and above

Database: PGSQL & MSSQL:

SELECT slad.slaname "SLA", ad.ORG_NAME AS "Account", wo.WORKORDERID AS "Request ID", LONGTODATE(wo.CREATEDTIME) AS "Created Time", ti.FIRST_NAME AS "Technician", rtdef.NAME AS "Request Type" FROM WorkOrder wo LEFT JOIN WorkOrderStates wos ON wo.WORKORDERID=wos.WORKORDERID LEFT JOIN SDUser td ON wos.OWNERID=td.USERID LEFT JOIN AaaUser ti ON td.USERID=ti.USER_ID LEFT JOIN RequestTypeDefinition rtdef ON wos.REQUESTTYPEID=rtdef.REQUESTTYPEID LEFT JOIN AccountSiteMapping asm ON wo.SITEID=asm.SITEID LEFT JOIN AccountDefinition ad ON asm.ACCOUNTID=ad.ORG_ID LEFT JOIN SLADefinition slad ON wo.slaid=slad.slaid WHERE (wo.ISPARENT='1') AND wo.createdtime>=<from_thismonth> and wo.createdtime<=<to_thismonth>

NOTE: Date filter highlighted in the query can be modified and below parameters can be used instead.

How to compare date column with auto filled date templates?

1. Here is the example for getting this week data - CREATEDTIME >= <from_thisweek> AND CREATEDTIME <= <to_thisweek>
• <from_thisweek> - Starting date of this week
• <to_thisweek> - Ending date of this week
2. Available Date Templates
• Today - <from_today> - <to_today>
• This week - <from_thisweek> - <to_thisweek>
• Last week - <from_lastweek> - <to_lastweek>
• This month - <from_thismonth> - <to_thismonth>
• Last month - <from_lastmonth> - <to_lastmonth>
• This quarter - <from_thisquarter> - <to_thisquarter>
• Last quarter - <from_lastquarter> - <to_lastquarter>
• Yesterday - <from_yesterday> - <to_yesterday>