Query to show request ageing in days,hours,mins format- ( PGSQL )
Tested in Build PGSQL (14300)
Go to Reports-New Query Report and execute the query.
SELECT wo.WORKORDERID AS "Request ID", LONGTODATE(wo.CREATEDTIME) AS "Created Time", cd.CATEGORYNAME AS "Category", scd.NAME AS "Subcategory", wo.TITLE AS "Subject", pd.PRIORITYNAME AS "Priority", std.STATUSNAME AS "Request Status", qd.QUEUENAME AS "Group",concat(((CAST(EXTRACT(EPOCH FROM now()) * 1000 AS BIGINT)-wo.createdtime))/(24*3600000), ':','days' , ',' ,(((CAST(EXTRACT(EPOCH FROM now()) * 1000 AS BIGINT)-wo.createdtime))%(24*3600000))/3600000 , ':','hours' , ',' , (((CAST(EXTRACT(EPOCH FROM now()) * 1000 AS BIGINT)-wo.createdtime))%3600000)/60000 ,':','mins' ) "Days open" FROM WorkOrder wo LEFT JOIN WorkOrder_Queue woq ON wo.WORKORDERID=woq.WORKORDERID LEFT JOIN QueueDefinition qd ON woq.QUEUEID=qd.QUEUEID LEFT JOIN WorkOrderStates wos ON wo.WORKORDERID=wos.WORKORDERID LEFT JOIN SubCategoryDefinition scd ON wos.SUBCATEGORYID=scd.SUBCATEGORYID LEFT JOIN CategoryDefinition cd ON wos.CATEGORYID=cd.CATEGORYID LEFT JOIN PriorityDefinition pd ON wos.PRIORITYID=pd.PRIORITYID LEFT JOIN StatusDefinition std ON wos.STATUSID=std.STATUSID WHERE wo.ISPARENT='1' AND wo.CREATEDTIME >= <from_thisweek> AND wo.CREATEDTIME <= <to_thisweek>
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