Query to report all requests without first reply. (PGSQL)
Tested in build PGSQL (14300)
Use case: Report all request without first reply.
Database: Postgres
SELECT wo.WORKORDERID "Request ID",
wo.TITLE "Subject",
aau.FIRST_NAME "Requester",
ti.FIRST_NAME "Technician",
rtdef.NAME "Request type",
LONGTODATE(wo.CREATEDTIME) "Created Time",
LONGTODATE(wo.RESPONDEDTIME) "Responded Date",
TO_CHAR(((wo.respondedtime-wo.createdtime)/1000 || ' second')::interval, 'HH24:MI:SS') "Created Date - Responded Date" FROM WorkOrder wo
LEFT JOIN SDUser sdu ON wo.REQUESTERID=sdu.USERID
LEFT JOIN AaaUser aau ON sdu.USERID=aau.USER_ID
LEFT JOIN WorkOrderStates wos ON wo.WORKORDERID=wos.WORKORDERID
LEFT JOIN SDUser td ON wos.OWNERID=td.USERID
LEFT JOIN AaaUser ti ON td.USERID=ti.USER_ID
LEFT JOIN StatusDefinition std ON wos.STATUSID=std.STATUSID
LEFT JOIN RequestTypeDefinition rtdef ON wos.REQUESTTYPEID=rtdef.REQUESTTYPEID
WHERE (wo.ISPARENT='1')
AND RESPONDEDTIME = '0'
AND std.STATUSNAME != 'Closed'
AND std.STATUSNAME != 'Resolved'
Order by "Request ID"
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