Query to know the technician changes in a ticket
This will show the output only if the technician is assigned/updated in a ticket
1. Login to SDP MSP as administrator
2. Execute this from SDP MSP application -> Reports -> New Query report
SELECT wo.WORKORDERID AS "Request ID",
wo.TITLE AS "Subject",
wotodesc.FULLDESCRIPTION AS "Description",
requester.First_Name As "Requester",
srep.First_Name As "Suprep",
sdf.StatusName As "Request Status",
qd.QUEUENAME AS "Group",
LONGTODATE(wo.createdtime) AS "CREATED Time",
LONGTODATE(wo.duebytime) AS "Due By time",
LONGTODATE(wo.completedtime) As "Completed time",
operationOwner.First_Name As "performedby",
LONGTODATE(wh.operationtime) As "operationtime",
prev.First_Name As "Technician changed from",
cur.First_Name As "Technician changed to" ,
serdef.NAME AS "Service Category",
pd.PRIORITYNAME AS "Priority",
ad.ORG_NAME AS "Account",
sdo.NAME AS "Site",
rrs.RESOLUTION AS "Resolution" FROM WorkOrder wo
LEFT JOIN WorkOrderStates wos ON wo.WORKORDERID=wos.WORKORDERID
Left Join AAAUser requester ON wo.RequesterID=requester.User_Id
Left Join AAAUser srep ON wos.OwnerID=srep.User_ID
Left Join StatusDefinition sdf ON wos.StatusID=sdf.StatusID
LEFT JOIN WorkOrderToDescription wotodesc ON wo.WORKORDERID=wotodesc.WORKORDERID
LEFT JOIN SiteDefinition siteDef ON wo.SITEID=siteDef.SITEID
LEFT JOIN SDOrganization sdo ON siteDef.SITEID=sdo.ORG_ID
LEFT JOIN ServiceDefinition serdef ON wo.SERVICEID=serdef.SERVICEID
LEFT JOIN WorkOrder_Queue woq ON wo.WORKORDERID=woq.WORKORDERID
LEFT JOIN QueueDefinition qd ON woq.QUEUEID=qd.QUEUEID
Left Join WorkorderHistory wh ON wo.WorkorderId=wh.WorkorderId
Left Join WorkorderHistoryDiff whd ON wh.HistoryID=whd.HistoryId
Left Join AAAUser operationOwner ON wh.OperationOwnerid=operationOwner.User_Id
Left Join AAAUser prev ON cast(cast(whd.prev_value as varchar) as int)=prev.User_Id
Left Join AAAUser cur ON cast(cast(whd.current_value as varchar) as int)=cur.User_Id
LEFT JOIN PriorityDefinition pd ON wos.PRIORITYID=pd.PRIORITYID
LEFT JOIN RequestResolver rrr ON wo.WORKORDERID=rrr.REQUESTID
LEFT JOIN RequestResolution rrs ON rrr.REQUESTID=rrs.REQUESTID
LEFT JOIN AccountSiteMapping asm ON wo.SITEID=asm.SITEID
LEFT JOIN AccountDefinition ad ON asm.ACCOUNTID=ad.ORG_ID
where whd.ColumnName='OWNERID' AND "wo"."CREATEDTIME" >= datetolong('2021-04-20')
AND "wo"."CREATEDTIME" <= datetolong('2021-04-21')
AND cur.First_Name = 'administrator'
PS : change where criteria for technicians and dates.
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