Query to get total worklog time spent on a request. (PGSQL)
Tested in build PGSQL (14300)
Scenario:
Request1
worklog1-Total time taken to resolve=1 hr 20 mins.
worklog2- Total time taken to resolve=1hr 10mins.
While generating a report the total time taken to resolve for request1 should be 2 hrs 30mins.
Query:
SELECT aau.FIRST_NAME AS "Requester",
max(wo.WORKORDERID) AS "Request ID",
rtdef.NAME AS "Request request type",
wo.TITLE AS "Subject",
std.STATUSNAME AS "Request Status",
ti.FIRST_NAME AS "Assigned Technician",
Longtodate(wos.ASSIGNEDTIME) AS "Request assigned time",
Longtodate(wo.RESOLVEDTIME) AS "Resolved Time",
TO_CHAR(((sum(ct.TIMESPENT))/1000 || ' second')::interval, 'HH24:MI:SS') "Work Log Time Spent" FROM WorkOrder wo
LEFT JOIN WorkOrderToCharge wotoc ON wo.WORKORDERID=wotoc.WORKORDERID
LEFT JOIN ChargesTable ct ON wotoc.CHARGEID=ct.CHARGEID
LEFT JOIN SDUser sdu ON wo.REQUESTERID=sdu.USERID
LEFT JOIN AaaUser aau ON sdu.USERID=aau.USER_ID
LEFT JOIN WorkOrderStates wos ON wo.WORKORDERID=wos.WORKORDERID
LEFT JOIN SDUser td ON wos.OWNERID=td.USERID
LEFT JOIN AaaUser ti ON td.USERID=ti.USER_ID
LEFT JOIN StatusDefinition std ON wos.STATUSID=std.STATUSID
LEFT JOIN RequestTypeDefinition rtdef ON wos.REQUESTTYPEID=rtdef.REQUESTTYPEID WHERE (wo.ISPARENT='1') GROUP BY aau.FIRST_NAME,rtdef.NAME,wo.TITLE,std.STATUSNAME,ti.FIRST_NAME,wos.ASSIGNEDTIME,wo.RESOLVEDTIME
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