Query to get site's operational hour based report.
If ABC site's operational hour is 9AM to 6PM, When generating the query the report will give the request data that are created during the operational hours which is from 9 AM to 6 PM.
SELECT wo.WORKORDERID AS "Request ID", lvd.LEVELNAME AS "Level", pd.PRIORITYNAME AS "Priority", longtodate(wo.CREATEDTIME) AS "Created Time", longtodate(wo.RESPONDEDTIME) AS "Responded Date", longtodate(ct.TS_STARTTIME) AS "Time Spent Starttime", wo.TIMESPENTONREQ AS "Time Elapsed", longtodate(wo.COMPLETEDTIME) AS "Completed Time", rctd.FIRST_NAME AS "Time Spent Technician", longtodate(wo.RESOLVEDTIME) AS "Resolved Time", aau.FIRST_NAME AS "Requester", std.STATUSNAME AS "Request Status" FROM WorkOrder wo LEFT JOIN WorkOrderAccountMapping wam ON wo.WORKORDERID=wam.WORKORDERID LEFT JOIN PortalAccounts port_acc ON wam.ACCOUNTID=port_acc.ACCOUNTID LEFT JOIN AccountDefinition ad ON port_acc.ACCOUNTID=ad.ORG_ID LEFT JOIN WorkOrderToCharge wotoc ON wo.WORKORDERID=wotoc.WORKORDERID LEFT JOIN ChargesTable ct ON wotoc.CHARGEID=ct.CHARGEID LEFT JOIN SDUser rcti ON ct.TECHNICIANID=rcti.USERID LEFT JOIN AaaUser rctd ON rcti.USERID=rctd.USER_ID LEFT JOIN SDUser sdu ON wo.REQUESTERID=sdu.USERID LEFT JOIN AaaUser aau ON sdu.USERID=aau.USER_ID LEFT JOIN WorkOrderStates wos ON wo.WORKORDERID=wos.WORKORDERID LEFT JOIN StatusDefinition std ON wos.STATUSID=std.STATUSID LEFT JOIN PriorityDefinition pd ON wos.PRIORITYID=pd.PRIORITYID LEFT JOIN LevelDefinition lvd ON wos.LEVELID=lvd.LEVELID LEFT JOIN OperationalHoursDef ohd ON wo.SITEID = ohd.SITEID LEFT JOIN SDOrganization sdo ON wo.SITEID = sdo.ORG_ID WHERE ( ( ( EXTRACT( HOUR FROM TO_TIMESTAMP(wo.CREATEDTIME / 1000) ) >= EXTRACT( HOUR FROM CAST(ohd.starttime AS TIME) ) ) AND ( (wo.CREATEDTIME != 0) AND (wo.CREATEDTIME IS NOT NULL) ) ) AND ( ( EXTRACT( HOUR FROM TO_TIMESTAMP(wo.CREATEDTIME / 1000) ) <= EXTRACT( HOUR FROM CAST(ohd.ENDTIME AS TIME) ) ) AND ( ( (wo.CREATEDTIME != 0) AND (wo.CREATEDTIME IS NOT NULL) ) AND (wo.CREATEDTIME != -1) ) ) ) AND wo.ISPARENT = '1' AND ad.ORG_NAME = 'ACCOUNTNAME' AND sdo.NAME = 'SITENAME'
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