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Query to find out who created Accounts (MSSQL & PGSQL)
Tested in build PGSQL (14300) and MSSQL (14306) Execute the below queries under Reports->New Query Report. select org_id, org_name from accountdefinition ad where ad.org_name in('Requester Name', 'Palanivel Palras','Muhammad Nadeem Khan') Note down ...
Query to find deleted survey (MSSQL & PGSQL)
Tested in builds from PGSQL (14300) or MSSQL (14306) Go to Reports >> New Query Report >> Run the below query to get the data SELECT err.message "System log message", err.errormodule "Module", err.suberrormodule "Sub Module", err.action "Action", ...
Query to find status change, its time and comments (MSSQL & PGSQL)
Tested in Build PGSQL (14300) or MSSQL (14306) Execute this query under Reports->New Query Report. Date filter is highlighted, you can modify it as per the need. SELECT wo.WORKORDERID "Request ID", aau.FIRST_NAME "Requester", std.STATUSNAME "Request ...
Query to show ticket aging - PGSQL
Last tested on 14500 Database: PGSQL: select wo.workorderid as "RequestID", modedefinition.modename "Request Mode", queuedefinition.queuename "Group", cd.CategoryName as "Category", scd.name as "SubCategory", itemdefinition.name "Item", ...
Query to get the user details (both technicians and requesters) account-wise with User ID (MSSQL & PGSQL)
Tested in builds PGSQL (14300) or MSSQL (14306) Tested in builds : 14000, 14201, 14301 1) Query to get the First Name, Last Name, Display Name, Login User ID, Login Name, Email and Phone Number of all users in the application, account-wise, with the ...