Query to display additional field associations with templates (MSSQL)
Tested in build MSSQL (14306)
Use case
The reports shows in which templates the created additional fields are associated
Query
select sd.name "Service Catalog Name",
rt.templatename "Template name",
fc.field_name "Fields" from requesttemplate_list rt
left join servicedefinition sd on sd.serviceid = rt.parent_service
left join form_customizer fc on fc.form_name = ('WorkOrder_' + rt.templatename)
where fc.index_tech >= 0 and fc.field_name='udf_sline_901'
order by 1
Go to Admin >> Service Catalog - Additional Fields/Incident - Additional Fields >> Note the API name for the additional field and replace it with the highlighted text in the query
Sample Table
New to ADSelfService Plus?
Related Articles
Query to fetch the fields in the templates (MSSQL & PGSQL)
Tested in builds from PGSQL (14300) or MSSQL (14306) The query fetches all the fields with display name used across Request templates PQSQL: select Distinct (CASE when fc.field_name like 'udf_%' then ca.aliasname else fc.field_name END) "Fields", ...Script to Populate User Additional Field under Incident Template using FAFR
The script load the Requester Name under Incident Additional field ( As a pick list), by choosing the requester name under additional field the script populates the user additional field value. * Kindly create two additional fields under Admin -> ...Query to show requests and its associations with Problems, Changes and Projects (MSSQL)
Working on Builds: 14500 and above Database: MSSQL SELECT wo.WORKORDERID AS "Request ID", pim.problemid "Associated Problem ID", icm.changeid "Associated Change ID", wtp.projectid "Associated Project ID", CASE WHEN (wo.is_catalog_template) = 'false' ...Query to extract the “Software-License Additional Fields” along with the existing additional fields (PGSQL)
(Applicable for builds 14300 & above) Below query has been modified to add a LEFT JOIN between the additional fields table and the table from which you extracted the softwares: QUERY: SELECT SUM(scd.ALLOCATED) AS "Allocated", ...Query to retrieve Account details along with additional attributes, postal address and additional fields data
TESTED IN BUILDS: 14700 (Postgres) QUERY 1 - Without Account Additional Fields: select ad.ORG_NAME As "Account", org.description AS "DESCRIPTION", ad.LOGIN_WEBURI AS "LOGIN WEB URL", ad.LOGIN_URI AS "LOGIN URI", ad.SUPPORT_EMAIL AS "SUPPORT EMAIL", ...