Query report for Time Spent for First response in Version 11.0 (Postgres)

Query report for Time Spent for First response in Version 11.0 (Postgres)

SELECT slad.SLANAME AS "Request SLA", wo.WORKORDERID AS "Request ID", longtodate(wo.CREATEDTIME) AS "Created Time", slad.SLANAME AS "Request SLA", longtodate(wo.FR_DUETIME) AS "Request first response due time",round(wo.RESPONSE_TIMESPENT / 60000) AS "Request response time elapsed (in Minutes)", wos.IS_FR_OVERDUE AS "Request first response overdue status", longtodate(wo.RESPONDEDTIME) AS "Responded Date" FROM WorkOrder wo LEFT JOIN WorkOrderStates wos ON wo.WORKORDERID=wos.WORKORDERID LEFT JOIN StatusDefinition std ON wos.STATUSID=std.STATUSID LEFT JOIN SLADefinition slad ON wo.SLAID=slad.SLAID WHERE  ( std.ISPENDING = false )  AND wo.ISPARENT='1'  ORDER BY 1, 2

Filtered by: Pending Status is NO. 
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