Query for Support Rep list in DB
Please run this query to find the list of Support Reps available with login in the system
select * from aaauser aaau join sduser sdu on aaau.user_id=sdu.userid inner join helpdeskcrew hd on sdu.userid=hd.technicianid inner join aaalogin aaal on hd.technicianid=aaal.user_id where sdu.STATUS='ACTIVE'
To know Support Rep with their role details
select aaau.user_id,aaau.first_name,de.departmentname,ar.name,aaal.name login from aaauser aaau join sduser sdu on aaau.user_id=sdu.userid inner join helpdeskcrew hd on sdu.userid=hd.technicianid join aaalogin aaal on hd.technicianid=aaal.user_id left join departmentuser dep on dep.userid=sdu.userid left join user_departmentroles depr on dep.departmentuserid=depr.departmentuserid left join aaarole ar on depr.ROLEID = ar.ROLE_ID left join department de on dep.departmentid=de.departmentid where sdu.STATUS='ACTIVE'
Support Reps with BU & Group
Mysql
select aaau.user_id,aaau.first_name 'Support Rep',de.departmentname 'Business Unit',ar.name 'Role',aaal.name 'Login Name',qdef.queuename 'Group' from aaauser aaau join sduser sdu on aaau.user_id=sdu.userid inner join helpdeskcrew hd on sdu.userid=hd.technicianid join aaalogin aaal on hd.technicianid=aaal.user_id left join departmentuser dep on dep.userid=sdu.userid left join user_departmentroles depr on dep.departmentuserid=depr.departmentuserid left join aaarole ar on depr.ROLEID = ar.ROLE_ID left join department de on dep.departmentid=de.departmentid left join queue_technician at on aaau.user_id=at.technicianid left join queuedefinition qdef on at.queueid=qdef.queueid where sdu.STATUS='ACTIVE' order by qdef.queuename
Postgres
select aaau.user_id,aaau.first_name "Support Rep",de.departmentname "Business Unit",ar.name "Role",aaal.name "Login Name",qdef.queuename "Group" from aaauser aaau join sduser sdu on aaau.user_id=sdu.userid inner join helpdeskcrew hd on sdu.userid=hd.technicianid join aaalogin aaal on hd.technicianid=aaal.user_id left join departmentuser dep on dep.userid=sdu.userid left join user_departmentroles depr on dep.departmentuserid=depr.departmentuserid left join aaarole ar on depr.ROLEID = ar.ROLE_ID left join department de on dep.departmentid=de.departmentid left join queue_technician at on aaau.user_id=at.technicianid left join queuedefinition qdef on at.queueid=qdef.queueid where sdu.STATUS='ACTIVE' group by aaau.user_id,de.departmentname,ar.name,aaal.name,qdef.queuename order by aaau.first_name,departmentname,qdef.queuename
Support reps with their email address
select * from aaauser aaau join sduser sdu on aaau.user_id=sdu.userid inner join helpdeskcrew hd on sdu.userid=hd.technicianid inner join aaalogin aaal on hd.technicianid=aaal.user_id left join aaausercontactinfo aaauci on aaau.user_id=aaauci.user_id left join aaacontactinfo aaauc on aaauci.Contactinfo_id=aaauc.Contactinfo_id where sdu.STATUS='ACTIVE'
select * from aaauser aaau join sduser sdu on aaau.user_id=sdu.userid inner join helpdeskcrew hd on sdu.userid=hd.technicianid inner join aaalogin aaal on hd.technicianid=aaal.user_id where sdu.STATUS='ACTIVE'
To know Support Rep with their role details
select aaau.user_id,aaau.first_name,de.departmentname,ar.name,aaal.name login from aaauser aaau join sduser sdu on aaau.user_id=sdu.userid inner join helpdeskcrew hd on sdu.userid=hd.technicianid join aaalogin aaal on hd.technicianid=aaal.user_id left join departmentuser dep on dep.userid=sdu.userid left join user_departmentroles depr on dep.departmentuserid=depr.departmentuserid left join aaarole ar on depr.ROLEID = ar.ROLE_ID left join department de on dep.departmentid=de.departmentid where sdu.STATUS='ACTIVE'
Support Reps with BU & Group
Mysql
select aaau.user_id,aaau.first_name 'Support Rep',de.departmentname 'Business Unit',ar.name 'Role',aaal.name 'Login Name',qdef.queuename 'Group' from aaauser aaau join sduser sdu on aaau.user_id=sdu.userid inner join helpdeskcrew hd on sdu.userid=hd.technicianid join aaalogin aaal on hd.technicianid=aaal.user_id left join departmentuser dep on dep.userid=sdu.userid left join user_departmentroles depr on dep.departmentuserid=depr.departmentuserid left join aaarole ar on depr.ROLEID = ar.ROLE_ID left join department de on dep.departmentid=de.departmentid left join queue_technician at on aaau.user_id=at.technicianid left join queuedefinition qdef on at.queueid=qdef.queueid where sdu.STATUS='ACTIVE' order by qdef.queuename
Postgres
select aaau.user_id,aaau.first_name "Support Rep",de.departmentname "Business Unit",ar.name "Role",aaal.name "Login Name",qdef.queuename "Group" from aaauser aaau join sduser sdu on aaau.user_id=sdu.userid inner join helpdeskcrew hd on sdu.userid=hd.technicianid join aaalogin aaal on hd.technicianid=aaal.user_id left join departmentuser dep on dep.userid=sdu.userid left join user_departmentroles depr on dep.departmentuserid=depr.departmentuserid left join aaarole ar on depr.ROLEID = ar.ROLE_ID left join department de on dep.departmentid=de.departmentid left join queue_technician at on aaau.user_id=at.technicianid left join queuedefinition qdef on at.queueid=qdef.queueid where sdu.STATUS='ACTIVE' group by aaau.user_id,de.departmentname,ar.name,aaal.name,qdef.queuename order by aaau.first_name,departmentname,qdef.queuename
Support reps with their email address
select * from aaauser aaau join sduser sdu on aaau.user_id=sdu.userid inner join helpdeskcrew hd on sdu.userid=hd.technicianid inner join aaalogin aaal on hd.technicianid=aaal.user_id left join aaausercontactinfo aaauci on aaau.user_id=aaauci.user_id left join aaacontactinfo aaauc on aaauci.Contactinfo_id=aaauc.Contactinfo_id where sdu.STATUS='ACTIVE'
select aaau .user_id,aaauc.Emailid,aaal.name from aaauser aaau join sduser sdu on aaau.user_id=sdu.userid inner join helpdeskcrew hd on sdu.userid=hd.technicianid inner join aaalogin aaal on hd.technicianid=aaal.user_id left join aaausercontactinfo aaauci on aaau.user_id=aaauci.user_id left join aaacontactinfo aaauc on aaauci.Contactinfo_id=aaauc.Contactinfo_id where sdu.STATUS='ACTIVE'
Support reps without login
select * from aaauser aaau join sduser sdu on aaau.user_id=sdu.userid inner join helpdeskcrew hd on sdu.userid=hd.technicianid left join aaalogin aaal on hd.technicianid=aaal.user_id left join aaausercontactinfo aaauci on aaau.user_id=aaauci.user_id left join aaacontactinfo aaauc on aaauci.Contactinfo_id=aaauc.Contactinfo_id where sdu.STATUS='ACTIVE' and aaal.login_id is null
Group,Support Rep
Support reps without login
select * from aaauser aaau join sduser sdu on aaau.user_id=sdu.userid inner join helpdeskcrew hd on sdu.userid=hd.technicianid left join aaalogin aaal on hd.technicianid=aaal.user_id left join aaausercontactinfo aaauci on aaau.user_id=aaauci.user_id left join aaacontactinfo aaauc on aaauci.Contactinfo_id=aaauc.Contactinfo_id where sdu.STATUS='ACTIVE' and aaal.login_id is null
Group,Support Rep
SELECT que.QUEUEID, que.QUEUENAME, que.QUEUEDESCRIPTION, dep.DEPARTMENTNAME, aaau.first_name FROM QueueDefinition que Left Join Queue_Technician qt ON que.QUEUEID=qt.QUEUEID Left Join aaauser aaau ON qt.TECHNICIANID = aaau.USER_ID left join sduser sdu on aaau.USER_ID=sdu.userid left join department dep on que.departmentid=dep.departmentid where sdu.STATUS='ACTIVE'
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