Python script to update request status
This article consists of a python script to update the request status based on a criteria set in Custom trigger.
For installation and setup of PYTHON, please refer the below link,
Script is attached, place the script and supporting files from the attached in the ME server under the location \ManageEngine\ServicedeskPlus MSP\integration\custom_scripts. Configure the configuration.json file with proper URL and technician key. In the application, configure the Custom trigger as per your requirement. Sample config is shown below,