Python script to update request status

Python script to update request status

This article consists of a python script to update the request status based on a criteria set in Custom trigger.

For installation and setup of PYTHON, please refer the below link,


Script is attached, place the script and supporting files from the attached in the ME server under the location \ManageEngine\ServicedeskPlus MSP\integration\custom_scripts. Configure the configuration.json file with proper URL and technician key. In the application, configure the Custom trigger as per your requirement. Sample config is shown below,




      New to ADSelfService Plus?

      Start your free trial

        Resources

            • Related Articles

            • Create New request using Python Script

              Script to raise a new request using Python Script. Pre-requisite - Python should be installed in the server and configured. You can review the instructions here - Requests module should be installed with the python Steps 1. Download the zip file from ...

            • Request add attachment_Python script-API

              Steps for adding attachment to the request through python script-API. Extract the attached  "Attachment_Python_Script.zip" >> Edit attachmentscript.py >>Mention product installed url in the base url ; update the api key; update the request id that ...

            • Python script to automate FCR

              Please find the attached Python script on this link  to automate FCR via custom trigger when the request is created and resolved by the same technician. The link contains two Python scripts with the name FCR.py (this script can be used when MSP is ...

            • Script to update Request with another Group when the request is approved

              Use case:   Assume a requester is requesting for an gadget asset and it requires approval from their managers.  This ticket needs to be moved to "Asset" group only when the ticket gets approved. Pre-requisite - Python should be installed in the ...

            • Script to Auto close Request when the status is set to Resolved

              This post describes the use of a python script to close requests that are set in Resolved status using Custom Schedules What is 'Custom Schedules' ? The Custom Schedules feature enables you to access any data in ServiceDesk Plus to perform customized ...