Pre-define 'Email IDs to notify' with API
Email ids to notify can be pre-defined while adding through v1 API. The key is "interestedParty" for the same :
Please check the below example :
data={
"operation": {
"details": {
"subject": "Cannot browse",
"description": "Unable to connect to the internet",
"requester": "Guest",
"site": "Custom Site",
"account": "Sample Account",
"requesttemplate": "Unable to browse"
}
}
}
API to search users based on phone number
URL:
/api/v3/users
Method: GET
Format:
input_data={ "list_info": { "sort_field": "id","start_index":"1","row_count":"5", "sort_order": "desc", "search_fields": { "landline": "009" } } }
This is to search a requester using landline or mobile number.
Also, it is not possible to search a request using the phone number of a requester.
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