Populate user names along with their other informations in a request additional field
Requirement:
This sample script is to populate both technician & requester names with their other informations, (eg: MobileNumber, Jobtitle, Department etc) in a request additional fields
The username will appear in an additional field within a request, and upon selection, all associated user informations ie. "email_id", "first_name", "last_name", "employee_id", "mobile", "department", "reporting_to", will be auto-populate in the respective additional fields.
These can be updated as per requirement.
Execution Steps:
1. Create a new 'Single Line' additional field and add them in the request template to hold the user field information. Copy the "column name" of the additional field created.
2. Modify the attached script to update the additional field informations. Please follow the comments added in the script.
3. Go to Admin > Self Service Portal > Requester > Enable the below in their instance.
4. Go to Admin > Incident/Service Templates > Select a particular template > Field and Form Rules > Rule execution - On Form Load > Rule execution - "On Create/Edit" > Event - "On Form Load" > Actions - Execute Script - Copy Paste the attached content and save the rule with a name.
5. All users of SDP will get listed in the new additional field created. Depending on the selected user, other informations will be fetched to the respective request additional fields configured in the script.
How to find the UDF name of a field in the Request Form:
Open a template to which this functionality has to be added and make sure that the necessary request additional field is a part of it. To get its UDF name ,click on the Field and Form Rules tab and then click on New Rule. In the Actions section select Execute Script and click on the Write Custom Script option. Type the name of the field in the Refer Template Fields text box and click on the name of the field, once a match is found. This will show the Field Label , Field name and Type in the right pane.The value provided against 'Field Label' is the UDF name which will be used in the javascript
Field and Form Rule:
With ESM (11000) release, requesters can be given access for GET and GET ALL users api operations to achieve certain requirements. This will be disabled by default and needs to be enabled by executing the below query in the database,
update globalconfig set paramvalue='true' where parameter = 'AllowUserAPIInRequesterLogin';
Refer to this article for the instructions to connect to the database.
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