Performance debugging from version 9306 onwards
On Performance/Crash Issues, we have one URL to generate all debug details, this is applicable from 9306 onwards.
Need to execute the URL in the browser, which has already login session into the application
http(s)://<hostname>:<port>/servlet/PerformanceDebug
Works even Server is not responding*
Takes thread dump, running queries, locked queries ( pgsql and mssql only ), connection dump
Once files generated, will get message
--- Successfully generated debug log files. Please zip the 'log' folder present in ServiceDesk/server/default and send it to 'servicedeskplus-support@manageengine.com' --
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