Performance debugging from version 9306 onwards
On Performance/Crash Issues, we have one URL to generate all debug details, this is applicable from 9306 onwards.
Need to execute the URL in the browser, which has already login session into the application
Works even Server is not responding*
Takes thread dump, running queries, locked queries ( pgsql and mssql only ), connection dump
Once files generated, will get message
Enabling Read Committed Snapshot Isolation in MS SQL server
In MS SQL environments enabling 'Read committed Snapshot isolation (RCSI)' is the first step in handling application performance and crash issues. What is RCSI? Since databases handle multiple transactions in parallel, there has to be a mechanism to ...
How to find your current ServiceDesk version running
Build version can be checked by clicking on the Help(?) -> About link in the application interface [OR] From buildInfo.xml file under [SDP-Home]/server/default/conf directory.
How to invoke mssqlLockStatistics.bat ?
The mssqlLockStatistics.bat file is located under [SDP-Home]\bin folder on the ServiceDesk Plus server. This bat file will catch hold of queries which are blocked in the Database. It will generate 2 files sp_who.html and block.txt. Both these files ...
Auto-create problem request based on certain criteria.
This is a sample script that triggers the creation of a Problem Request in ServiceDesk Plus using the Problem API. Use Case: All incident requests with Priority = High will create a problem ticket with the request's default field values. ...
Create request from one Servicedesk Plus instance to another - Deluge
Use Case: There are scenarios where two ServiceDesk plus instances are used in an organization for different departments and requests created in one instance must be duplicated in another. This script will help fulfill this requirement. We provide ...