Performance Debug
For Performance/slowness issues instead of taking Threaddump manually or instead of invoking PerformanceTool make use of the below URL when the issue occurs,
The above URL works even when the server is not responding.
Invoking the above URL collects the below outputs,
ThreadDump
RunningQueries
LockedQueries
ConnectionDump
at the time of the issue occurrence and automatically place it in the logs folder in the ServiceDeskPLus-MSP folder.
Once the above files are generated the below message will be shown in the browser,
--- Successfully generated debug log files. Please zip the 'logs' folder present in /ManageEngine/ServiceDeskPlus MSP/ and send it to sdpmsp@manageengine.com
Builds less than V9.4, zip log folder under ManageEngine/ServiceDeskPlus MSP/ server/default
This is applicable for Build from 9306.
P.S. If the performance issue is due to OutOfMemory error, then perform the usual debugging for out of memory like tuning java, getting HeapDump and analyzing the root cause.
New to ADSelfService Plus?
Related Articles
Performance debugging from version 9306 onwards
On Performance/Crash Issues, we have one URL to generate all debug details, this is applicable from 9306 onwards. Need to execute the URL in the browser, which has already login session into the application ...Inputs required for analyzing Performance Issues
We need a couple of details to analyze Performance issue. So, please send the below details : Below mentioned details should be gathered before restarting the application. 1. Let us know whether you are taking Scheduled full backup or backup without ...Basic Performance Issues RCA On Postgres DB Cx
Whenever cx faces slowness in PG SQL Setup, below are the first step of actions to check and proceed based on our previous performance tickets. 1. Antivirus are main cause of slowness, high CPU, and memory consumption of PGSQL in many cx tickets. ...How to address Performance issue ?
Application will face the performance issue because of couple of reasons. 1. System requirements are not met: Refer this link to ensure the specifications are met as per the standards. 2. Application architecture should be 64-bit for better ...How to take a connection dump for analyzing performance issues?
For Performance/slowness issues instead of taking Threaddump manually or instead of invoking PerformanceTool make use of the below URL when the issue occurs, http://servername:portnumber/servlet/PerformanceDebug Note: The above URL works even when ...