Parsing Request Description to Populate Additional Field Values
Use Case:
When a user submits a request with a detailed description that contains structured information—such as issue category, priority, and location—the system can automatically parse this information and populate the corresponding additional fields, avoiding the need for manual data entry.
Steps to Implement:
1. Navigate to Admin > Request Custom Functions > New.
2. Paste the content from `parseDescriptionUpdateUDF.txt` and save the function with a chosen name.
3. Update the UDF names and specify the parsing suffix/prefix values as needed.
4. Assign this custom function to a business rule so it triggers for each request created with the specified template.
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