Out of office emails seem to be creating tickets in the application. Is there a way to stop this?
You need to configure the Spam Filter Settings in the Mail Server settings to exclude certain emails from being created as tickets.
- Please goto Setup-->Mail Settings-->Spam Filter.
- Define a rule on selecting Criteria from the drop down list and also mention the Condition.
- Specify the filter content in the given text field by clicking Choose button.
- Say, if criteria is 'Sender' and condition is 'is' then the content can be "mailer-deamon".
- Click 'Add to Rules' button to add the criteria to the rules and match it with the incoming mails. Specify 'Match all of the following' and/or 'Match any of the following' option to match with the rule by selecting any of the radio buttons.
- Click on Save.
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