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• Password Reset for Server Administrator

  This instruction applies to Server Administrators using the On-Premises version of Analytics Plus who have forgotten their password and are unable to reset their password using the "forgot password" option. Please fill the form below to receive ...

• Users unable to receive emails - Test email successful - Mail has not been sent due to unknown reason

  Issue : Test email is received without error when checked from mail configuration page, but the newly created users do not receive emails.  Possible UI error Analysis: The e-mail that you using to login ( or admin email in the case of administrator ...

• Unable to export or email a view as PDF, Image, HTML - Linux Platform

  Issue: Unexpected error when trying to export/email a view as PDF, Image, HTML Error trace: Caused by: javax.servlet.ServletException: com.phantomjs.export.server.ServerNeedKillingException: ServerNeedKillingException: Exception in phantom export :: ...

• Unable to Send Test Email due to Top Level Domain validation.

  Issue: Unable to Send Test Email due to Top Level Domain validation. TLD explanation: TLD stands for "Top-Level Domain." It's the last part of a domain name, like ".com" or ".org". TLDs help organize the internet. Error trace: File name : Server out ...

• Not Verified and No Email sent

  Execute the below query \AnalyticsPlus\pgsql\bin>psql.exe -h localhost -p 33366 -U postgres  \c accountsdb update IAMUserEmail set is_verified=true;