The Oracle monitor is not working / The Oracle monitor is not collecting any data. What can I do?
Reason 1 -
This could be because the Oracle user provided in Applications Manager does not have the necessary permission to run the query
Go to <AppManager/logs> directory and check if you have an error print in stderr.txt / stderr.txt.1 / stderr.txt.2 ... files
SYS_ERR: java.sql.SQLException: ORA-00942: table or view does not exist
If you see the above error, Connect to the Oracle database using the same credentials provided in Applications Manager and execute the below query and check the output:
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Real User Monitor (RUM) - Troubleshooting
If the monitor has not polled data for a long time, follow the steps below for troubleshooting: Step 1: Check prerequisites to be done Real User Monitor requires the RUM Agent to be installed and mapped to the Applications Manager. Refer the help ...
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How to get ISP data in Real User Monitor?
The default setting of the Real User Monitor does not display ISP data for the end user. To obtain ISP data, you have the option to use a third-party Geolocation API. Currently, RUM exclusively supports APIs that provide responses in JSON format. ...