Option to cancel the pending tasks when Request is cancelled- when the worklog is mandatory
Customer needs to close the tasks when the request is closed and the worklog is mandatory field in request closing rules.
Download the attached scripts.
Under Admin > Developer Space > Global Custom Function, create a new custom function. Paste the content of the Global Function script into the function.
Make sure to update the URL and technician key in the script. It's recommended to use a technician key with admin privileges to prevent any permission issues related to roles.
Under Admin > Developer Space > Request Custom Function, create another custom function. Paste the content of the "cancel tasks " script into this function.
- Under Admin > Custom Trigger > Notifications, configure a new Custom Trigger with the following settings:
The condition could be modified according to the specific requirements.
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