Online API documentation
Dear Users
You can refer to the latest API document from our online demo page available here. (Login as administrator to view the same)
Once login -> Goto Admin -> API -. Documentation to refer the same.
or once login done -> click the below link to goto the API documentation page -
If you are looking at any new API's , please contact our support at support@servicedeskplusmsp.com with needed API details.
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10.5 API - How APIs can be used in the version 10.5 and above ?
Introduction: REST API acts as a bridge between ServiceDesk Plus MSP and other applications. The communication of information happens via HTTP Request. The REST API authenticates users using Technician Key, thus eliminating the need for the users to ...Reply a request through v3 API (Postman)
The API documentation for replying a request is under Admin > API Documentation > Request > Add notification Syntax of the URL: http(or https)://<servername>:<portnumber>/api/v3/requests/<Request ID>/notifications?TECHNICIAN_KEY=<API Key> Call: Post ...Request Merge API using Postman.
Currently, the Merge API is not included in our documentation. However, I have tested the following API in Postman, and it is working fine on our end. API used: /api/v3/requests/<request_id>/merge_requests {"merge_requests":[{"id":"1"},{"id":"2"}]} ...Add request API Using Postman
You need to send the TECHNICIAN_KEY and format in Params and the data in Body. Also, you have to encode the body and send it. Please refer to the below for your reference which is sent using postman. Attached is the SAMPLE JSON file Example : ...Reply API
Below is a sample reply API URL: http://<servername>:<portnumber>/sdpapi/request/<Request ID>/reply CALL: POST INPUT_DATA={ "operation": { "details": { "to": "to address", "cc": "cc address", "subject": "subject", "description": "description" } } }