Office 365 basic Auth deprecation - Solution

Office 365 basic Auth deprecation - Solution

If you are using Office 365, please note that the issue could be due to Microsoft depreciating basic authentication. You have to configure mordern authentication (Oauth) to fix it. 

Please refer the below article for reference


Please note the below points while configuring Oauth

1. Oauth is released in Version 11 only. 
2. If you are using Linux server, the EWS feature will be available only after Version 11 builds. 
3. Kindly use firefox browser to configure. 
4. Ensure the redirect URL is the same as the URL configured in the Admin >> Self Service Poral >>  Configure alias URL accessible to the internet. Use the same URL to access the application while  configuring Oauth, not localhost or public IP. 
5. Use the below for Scope field. 

Scope: 
EWS.AccessAsUser.All, offline_access . 

6. Enable browser pop-up so that the MS authentication pop-up appears. 

Using a Firefox browser, follow the steps mentioned in the below link to configure EWS Oauth in Support Center Plus.

https://www.youtube.com/watch?v=cwTpeIrflkQ

Please find the below general settings for Oauth EWS configuration below.

Connect URL: https://outlook.office365.com/EWS/Exchange.asmx >> Just copy and paste this on your end.
Client ID: You can follow the steps in above Oauth configuration.
Client Secret: You can follow the steps in above Oauth configuration.
Authentication URL: You can follow the steps in above Oauth configuration.
Token URL: You can follow the steps in above Oauth configuration.
Scope: EWS.AccessAsUser.All, offline_access >> Use the scope value as aforementioned, just copy and paste it into the scope field.

NOTE:
This configuration can be done only for Version 11 users, if you are working on Version 8, Upgrade to version 11 is the only fix. 

                New to ADManager Plus?

                  New to ADSelfService Plus?

                    • Related Articles

                    • SCP upgrade from 11.0 to 14.0 prerequisites

                      Before migration to scp version 14 below 2 points has to be done in scp 11027 1. Back up password should not be default i.e SCP123!, it should be updated 2. TLSv1, TLSv1.1 has to be added under the file /home/jre/lib/security/java.security file ( ...
                    • Inline images broken after SCP Upgrade

                      We suspect that this issue may arise if the migration schedule has not been run post-upgrade. To troubleshoot this issue further, we kindly request the output of the following query. Please connect to the database of the working build and execute the ...
                    • Microsoft Graph troubleshooting and Solution.

                      Error traces: [14:40:47:056]|[02-13-2024]|[com.manageengine.mdh.MDHFilter]|[INFO]|[1561]: PORTALID : 1| [14:40:47:073]|[02-13-2024]|[com.manageengine.servicedesk.authentication.oauth.util.OauthUtil]|[INFO]|[1561]: Authorization code obtained ...
                    • Database migration from MySQL to Postgres/MSSQL in SCP 8.1

                      We no longer support the use of MYSQL as database in SupportCenter Plus. Hence, we request our users to migrate to Postgres (which is in-built) or Microsoft SQL. Please follow the below steps to carry out the database migration: 1. Shutdown the ...
                    • Change the default font-size and font-family while sending emails from SCP

                      Kindly try the following steps below, Access the database and initiate the query below select * from globalconfig where category = 'rta'; It will list out the global config categories and from the list check for the  globalconfigid for font -size and ...