Notify previous technician, when a request is reassigned

Notify previous technician, when a request is reassigned

UseCase:
We get default notification when a request is assigned, but there is no default notification when a request is reassigned to a different technician.

Requirement:
Assume a request is assigned to Technician A, and later reassigned to Technician B.  Technician A should get a notification that the request is reassigned.

Steps to Configure:
1.  Goto Admin > Developer's Space > Request Custom Function.
2.  Copy paste the attached script to Request Custom function.
3.  Configure the custom trigger to get executed every time a technician is modified.


Change the from address in the given script




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