Notify previous technician, when a request is reassigned
UseCase:
We get default notification when a request is assigned, but there is no default notification when a request is reassigned to a different technician.
Requirement:
Assume a request is assigned to Technician A, and later reassigned to Technician B. Technician A should get a notification that the request is reassigned.
Steps to Configure:
1. Goto Admin > Developer's Space > Request Custom Function.
2. Copy paste the attached script to Request Custom function.
3. Configure the custom trigger to get executed every time a technician is modified.
Change the from address in the given script
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