No data available or error in Port Connectivity table in Microsoft Dynamics CRM / 365 (On-Premise) monitor

No data available or error in Port Connectivity table in Microsoft Dynamics CRM / 365 (On-Premise) monitor

If no data available or error in Port Connectivity table in Microsoft Dynamics CRM / 365 (On-Premise) monitor, follow the below steps for troubleshooting:

  1. Open powershell in administrator mode in the Applications Manager-installed machine.

  2. Go to <Applications Manager Home>\working\conf\application\scripts\powershell directory.

  3. Run the below commands by replacing hostname with that of the reported CRM server

    .\PortConnectivity.ps1 'hostname' '' '' 'DynamicsPorts.ps1'

  4. Copy the output of the above command to a text file.

Reach out to our support team with the text file containing the output to appmanager-support@manageengine.com along with the latest Support Information File (SIF) from Applications Manager with print all logs enabled for analysis.

To add, remove or edit the ports monitored follow below steps:
  1. Go to <appmanager-home>\working\conf\application\script\powershell folder and open DynamicsPorts.ps1 file in an editor.
  2. To add new port to be monitored, add the port name and port number in the below format along with the other ports:
    "<portname>:<portnumber>"  Example: "DNS:53"
  3. To remove any ports which are monitored, comment the respective line by using '#' in the beginning of the line.
    Example: # "DNS:53"
  4. If any ports have been changed from the default port number in the server, please edit the respective port numbers.
  5. Save the file after the changes are done.
Changes will be effective from the next poll in the monitor.