No data available or error in Port Connectivity table in Microsoft Dynamics CRM / 365 (On-Premise) monitor
If no data available or error in Port Connectivity table in Microsoft Dynamics CRM / 365 (On-Premise) monitor, follow the below steps for troubleshooting:
Open powershell in administrator mode in the Applications Manager-installed machine.
Go to <Applications Manager Home>\working\conf\application\scripts\powershell directory.
Run the below commands by replacing hostname with that of the reported CRM server
.\PortConnectivity.ps1 'hostname' '' '' 'DynamicsPorts.ps1'Copy the output of the above command to a text file.
Reach out to our support team with the text file containing the output to appmanager-support@manageengine.com along with the latest Support Information File (SIF) from Applications Manager with print all logs enabled for analysis.
To add, remove or edit the ports monitored follow below steps:
- Go to <appmanager-home>\working\conf\application\script\powershell folder and open DynamicsPorts.ps1 file in an editor.
- To add new port to be monitored, add the port name and port number in the below format along with the other ports:
"<portname>:<portnumber>" Example: "DNS:53" - To remove any ports which are monitored, comment the respective line by using '#' in the beginning of the line.
Example: # "DNS:53" - If any ports have been changed from the default port number in the server, please edit the respective port numbers.
- Save the file after the changes are done.
Changes will be effective from the next poll in the monitor.
New to ADSelfService Plus?
Related Articles
No data available (or) error in Microsoft Dynamics CRM / 365 (On-Premise) monitor
If data is not available or if you encounter any error during data collection for Microsoft Dynamics CRM / 365 (On-Premise) monitor, follow the steps below: If you are using AppManager version 15470 and above, you can navigate to Admin > Self Help ...No data available (or) error in Microsoft Dynamics AX monitor
If data is not available or if you encounter any error during data collection for Microsoft Dynamics AX monitor, follow the steps below: If you are using AppManager version 15470 and above, you can navigate to Admin > Self Help Tools and choose the ...No data available or error in Port Connectivity table
1. In Applications Manager console, go to Admin -> Performance Polling -> Optimize Data Collection. 2. Select Active Directory as monitor type and choose the required metric under 'Metric Name'. Select Collect data in every poll option and ...Real User Monitor (RUM) - Troubleshooting
If the monitor has not polled data for a long time, follow the steps below for troubleshooting: Step 1: Check the RUM Agent configuration Real User Monitor requires the RUM Agent to be installed and mapped to the Applications Manager. Refer the help ...DNS Monitor - Troubleshooting
Common DNS Monitor Errors and Troubleshooting Guide 1. Host Not Found Description: The DNS server was unable to locate the requested lookup address. Possible Causes: This may happen if the hostname is incorrect, the domain does not exist, or there is ...