No data for 'Member Count' metric under 'Channels Details' in Microsoft Teams monitor

No data for 'Member Count' metric under 'Channels Details' in Microsoft Teams monitor

Issue: No data is shown for 'Member count' metric under the 'Channel details' table while there is data for all other metrics in Microsoft Teams monitor.

Solution: To resolve the issue, follow the steps given below:
  1. Check whether the prerequisites are met.
  2. The preview version of the Microsoft Teams module needs to be installed properly. To check if the module is installed, open admin PowerShell and execute the below command: 
    Get-Module -ListAvailable -Name 'MicrosoftTeams'
After executing the above command, two versions need to be present. If 1.1.9 is not present, then we need to install it again. To do so, follow the below steps:
  1. Execute the below command in the Admin Powershell: 
    Install-Module PowerShellGet -Force -AllowClobber
  2. Once this is finished, close the PowerShell window. Open a new admin PowerShell window and execute the below command: 
    Install-Module MicrosoftTeams -AllowPrerelease -RequiredVersion "1.1.9-preview"
  3. Once this is finished, you can check again the first command if the preview version is installed properly.
  4. After checking, poll the reported monitor once to check if the data is getting collected.
In case of any error in installing the modules, contact Microsoft support and resolve the issue. 
In case after installing the preview module, the data is still not available in Applications Manager, reach out to our support team with the text file containing the output to appmanager-support@manageengine.com along with the latest Support Information File (SIF) from Applications Manager with print all logs enabled for analysis.