"No data available" error while monitoring Firewall details in Windows server

"No data available" error while monitoring Firewall details in Windows server

Prerequisites

The following conditions must be met before you can proceed to troubleshoot:

1. The target machine needs to satisfy the minimum requirement.
      Minimum Supported Server: Windows 8, Windows Server 2012
2. WMI is working properly on the remote server.

Using wbemtest.exe to troubleshoot WMI

1. Open wbemtest.exe file located at C:\Windows\System32\wbem\wbemtest.exe 2. From the Applications Manager server, open wbemtest.exe and click Connect.
3. In the Namespace field enter:\\RemoteServerIpAddress\root\StandardCimv2
4. Provide the required credentials, then click Connect.
5. Once connected, click Query. The Query dialog appears.
6. Run a Query for specific information.
            SELECT * FROM MSFT_NetFirewallProfile

If the test was successful and still not able to get the Firewall details in the Applications Manager web console, then follow the below steps:

1. Go to <Applications Manager Home>\working\conf\application\scripts\ folder in command prompt and execute the following script: 
            cscript firewall.vbs >  firewall.txt
2. Send the firewall.txt file to appmanager-support@manageengine.com along with the Support Information File (SIF) from Applications Manager.



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