Note: This is applicable only for NCM/NFA/FWA Build 12100. Make sure to take the backup of the installation before applying the patch.
Patch:
1. Stop NCM(OpManager) Service.
2. Download the patch file from the link here
3. Copy and extract (using Extract Here option) the 12100FixesPatch_Aug04.zip file under <ManageEngine>\OpManager folder, it will copy and replace the existing files.
4. Download and the bat file 12100IssuesUpdt_Aug04.bat from Here copy it under OpManager_Home folder.
5. Open command prompt as Administrator and navigate to OpManager_Home directory
6. Execute12100_Update.bat and once prompted to select for File or Directory just enter "F"
7. once completed start NCM(OpManager) Service and wait for 5 mins and let the product to start.
8. Once done, stop the OpManager service again.
9. Delete the folder named logs under OpManager_Home directory.
10. Start the OpManager service and check on the issue.
Clear the browser cache and cookies and login to the UI and check on the issue.