Modify/Update Request Field Values

Modify/Update Request Field Values

Requirement:
Update the request subject with current date.

Usecase:
It will be easier for the technicians if the Request Subject of Preventive Maintenance Task has the date of creation appended to it.

Steps to configure:
1.  Download the attached scripts.  Copy the contents into Request custom functions.

2.  Goto Admin > Request Custom Function > Custom Function > New > Paste the update_subject.txt content

3.  Configure the created custom function in a Business Rule to get executed every time a PMT request is created.
(eg: Condition >> Subject contains "PM Request")