Migration of ServiceDesk Plus from Windows to Linux Server
The following instructions will help you migrate the ServiceDesk Plus from Windows to Linux Server
1. Take a trimmed backup using the commands below,
cmd> cd [ServiceDesk-Home]\bin
cmd> backupdata.bat --trimmed
The backup will now be created under [ServiceDesk-Home]. Copy the following folders and replace it in the same location of the another server.
Please ensure that you are moving the below-given files,
(i). FileAttachments, Inline Images, Custom, Archives from the [ServiceDesk-Home]\ManageEngine\ServiceDesk location.
(ii). sdparchive_dynamic.xml, SnmpConfgurations.xml files under [ServiceDesk-Home]\ManageEngine\ServiceDesk\server\default\conf.
(iii). LuceneIndex, zreports, app_relationships, scannedXML, exportimport folders under [ServiceDesk-Home]\ManageEngine\ServiceDesk.
2. To restore the backed up data, Go to [ServiceDeskPlus-Home]\bin directory and execute sh restoredata.sh, Choose the backup file while prompted.
3. Start the ServiceDesk service once after restoring the data in the new server.
4. Connect to the database and execute the query below.
For MSSQL use the below query:
update sdeskattachment set ATTACHMENTPATH = replace(ATTACHMENTPATH, '\\', '/');
For PGSQL Database use this query:
update sdeskattachment set attachmentpath=replace (attachmentpath,'\','/') ;
New to ADSelfService Plus?
Related Articles
Cert Generation for Windows and Linux OS
For Windows: 1. Download the attached 'wincertgeneration' zip file and extract it in ..\ManageEngine\Servicedesk directory. After extraction, you should find the below files., gencert.bat under ..\ManageEngine\Servicedesk Cert.jar should be ...How to migrate ServiceDesk Plus from one server to another
Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...Migration failure for Postgres Database with a blank space in it
Trace : \ManageEngine\ServiceDesk\Patch\AdventNet_ManageEngine_ServiceDesk_Plus-14.2.0-SP-1.0.0\SERVICEDESK\PreInstall\pg_migrate\pgsql_old\bin\pg_dumpall.exe", -U, postgres, -p, 65433, -h, 127.0.0.1, -r, -w, |, ...Host ServiceDesk Plus on the Internet
In order to make ServiceDesk Plus available for users on Internet, let us assume the following scenarios. Scenario 1: ServiceDesk Plus is installed in LAN and should be available in LAN and WAN: Assume ServiceDesk Plus is installed on a server in the ...Applying mail server's certificate in ServiceDesk Plus
To establish a secure connection between ServiceDesk Plus and email servers configured with a self-signed certificate, follow these steps: 1. Download the attached file. 2. Extract the files to the ServiceDesk Plus directory. 3. The files will now be ...