Migration from Windows to Linux Server
The following instructions will help you migrate the ServiceDesk Plus MSP from Windows to Linux Server
1. Take a trimmed backup using the commands below,
cmd> cd [ServiceDesk msp-Home]\bin
cmd> backupdata.bat --trimmed
The backup will now be created under [ServiceDesk msp-Home]. Copy the following folders and replace them in the same location as another server.
Please ensure that you are moving the below-given files,
(i). FileAttachments, Inline Images, Custom, Archives from the [ServiceDesk-msp-Home]\ManageEngine\ServiceDesk-msp location.
(ii). sdparchive_dynamic.xml, SnmpConfgurations.xml files under [ServiceDesk-msp-Home]\ManageEngine\ServiceDesk-msp\server\default\conf.
(iii). LuceneIndex, zreports, app_relationships, scannedXML, exportimport folders under [ServiceDesk-msp-Home]\ManageEngine\ServiceDesk-msp.
2. To restore the backed up data, Go to [ServiceDeskPlus-msp-Home]\bin directory and execute sh restoredata.sh, Choose the backup file while prompted.
NOTE: Restart the ServiceDesk-MSP service once before restore.
3. Start the ServiceDesk service once after restoring the data in the new server.
4. Connect to the database and execute the query below.
For MSSQL use the below query:
update sdeskattachment set ATTACHMENTPATH = replace(ATTACHMENTPATH, '\\', '/');
For PGSQL Database use this query:
update sdeskattachment set attachmentpath=replace (attachmentpath,'\','/') ;
New to ADSelfService Plus?
Related Articles
Linux to Windows server migration
The following instructions will help you migrate the ServiceDesk Plus MSP from Windows to Linux Server 1. Goto the installation folder. [The default installation folder is Drive:/AdventNet/ME/ServiceDesk/. The installation folder will now be referred ...Syntax for SDP MSP migration to Linux
While migrating to different database you can use backupdataold.bat. Here backup will be in .data format and this can be restored in across DB platform. Note: Backup from taken from a particular build can be restored only on the same build. Example: ...Linux console commands
Linux console commands *. To Install from console mode : - Download bin - Execute the command to make the bin executable - chmod 755 ManageEngine_ServiceDeskPlus_MSP_64bit.bin ( Color of the bin will get changed to green I.e Executable mode ) - ...Steps to migrate ServiceDeskPlus – MSP from One Linux server to another Linux server.
Following are the steps to move ServiceDeskPlus – MSP from One Linux server to another Linux server. Steps to take data backup in Linux machine is given below, 1.Go to the installation folder. [The default installation folder is ...10.5 Linux Upgrade failure and solutions
Traces in logs : 1. java.lang.Exception: InitPgsqlScript exited with value :: 1 at com.adventnet.persistence.PostgresPreProcessor.executeInitPgsqlScript(PostgresPreProcessor.java:1733) 2. PGSQL Permission related errors. 3. SDP MSP installed as root ...