Migrating Exchange Reporter Plus to a different server
Situations may arise in which you may want to move Exchange Reporter Plus from one machine to another. This document will guide you through the migration process.
Note: Do not uninstall Exchange Reporter Plus from the old machine until the new installation works fine.
Steps to migrate Exchange Reporter Plus to a different server
Note: If your Exchange Reporter Plus installation is connected to a Microsoft SQL database, please make a note of the native client version used in the old server. Install the same native client version in the new Microsoft SQL server.
- To check the native client version on the old server, navigate to Start → Add or remove programs.
- Use the search bar to look for the term "Microsoft SQL Server".
- The version of the native client installed on the old server will be displayed.
Use the links present in the table below to download the respective native client version and install them in the new server.
Stop Exchange Reporter Plus on the old server
- Click Start → All Programs → Exchange Reporter Plus → Stop Exchange Reporter Plus.
- In case you have installed Exchange Reporter Plus as an NT Service, please stop the service. (Start → Run → Type 'services.msc' → Stop ManageEngine Exchange Reporter Plus).
Stop services in Resource Monitor on the old server
- Open Resource Monitor and make sure the following services are stopped under Exchange Reporter Plus:
- Postgres service
- Redis service
- Elasticsearch wrapper
Copy and paste the Exchange Reporter Plus installation folder
- Check if you can directly copy and paste the installation folder of Exchange Reporter Plus from the old server onto the new server.
- If it cannot be done, compress the entire installation folder of Exchange Reporter Plus from the old server and then extract it onto the new server.
Run the essential batch files in the install directory
- Run Command Prompt with administrator rights.
- Navigate to <install dir\bin> and run both initPgsql.bat and setPermission.bat on the new server.
Start Exchange Reporter Plus on the new server
- Install it as a service using InstallService.exe under the bin folder.
- This will bring up the following user interface. Please provide the credentials of a user who has administrative privileges on the local machine where the product is installed.
- Once the Exchange Reporter Plus service is installed you can start the product as a Windows service.
Post-requisites:
- If custom logos and notification templates were configured, please verify if they still work. If they do not work, reconfigure them by adding them to the product.
- Change the default storage path for all scheduled reports.
- Change the archive location, if necessary.
New to ADSelfService Plus?
Related Articles
How to install SSL certificates in Exchange Reporter Plus?
Follow the steps given below to install SSL certificates Exchange Reporter Plus, Step 1: Enable HTTPS in Exchange Reporter Plus Navigate to Settings > Admin > General Settings > Product Settings. Under Connection Settings, check the Enable SSL Port ...How to configure the mail server in Exchange Reporter Plus?
Follow the steps below to configure the mail server in Exchange Reporter Plus, Navigate to Settings→ Admin → General Settings → Server Settings → Mail Settings. Enter the Server Name or IP address, port number, from, and admin email addresses (use ...Does Exchange Reporter Plus support TLS v1.2 protocol?
Yes, Exchange Reporter Plus supports TLS v1.2. You can configure Exchange Reporter Plus to use this protocol exclusively by following the steps mentioned below. Please ensure that you have enabled SSL and applied an SSL certificate in Exchange ...How do I add custom LDAP attributes in Exchange Reporter Plus?
Exchange Reporter Plus allows you to add custom attributes from the extended AD schema to get more details from its reports. To associate your custom attributes with Exchange Reporter Plus, Navigate to Settings > Configuration> Exchange Server > LDAP ...How to identify the current database of Exchange Reporter Plus?
Follow the steps given below to identify the current database of Exchange Reporter Plus , Navigate to <installation_dir>/conf/. In the database_params.conf file, you can find all database-related parameters. Check the name in the drivername ...