Migrate from 32-bit to 64-bit installation

Migrate from 32-bit to 64-bit installation

Following are the steps to migrate from 32-bit to 64-bit installation.  Before you start, click stop fetching under Admin->Mail Server Settings->Incoming in your existing instance. So that the mails in the servicedesk mailbox will be fetched directly to the new instance once restore is done.



Step 1:   Stop ManageEngine ServiceDeskPlus – MSP service.

Step 2:  Open command prompt as an admin and execute the below command, to start the data backup.

ManageEngine\ServiceDeskPlus – MSP\bin>backUpData.bat 

Once the backup is complete, a backup file with .data extension is placed in the Backup folder under ServiceDesk Plus – MSP Home directory. This backup file contains information about the Build number of ServiceDesk Plus – MSP, and the date and time of when the backup was performed. Here is the format of the backup file.

Backup_ ServiceDesk_ [Build number] _Month _date _ Year _ Hour _Minutes


For example, a backup taken in Version 9.4 and Build 9400 of ServiceDeskPlus – MSP looks like this

backup_postgres_9400_fullbackup_07_15_2019_08_28


Once done, Copy the backup folder on the desktop in the server.

Step 3:  Rename the existing ManageEngine folder.


Step 4: Uninstall the ManageEngine application from programs and features.



Step 6: Install ServiceDesk Plus – MSP on the new server. Ensure you find the same build from the archives link, which you have installed on the current server and download 64-bit.exe for Windows and 64-bit.bin for Linux.





Step 7: In the command prompt Navigate to the path (Ensure it is the new install path) and execute the commands below. Here you are re-registering the service so that it navigates to the new install location.


C:\ManageEngine\ServiceDeskPlus-MSP\bin>sd_service.bat -r

C:\ManageEngine\ServiceDeskPlus-MSP\bin>sd_service.bat -i


Step 8:  Start the ServiceDesk Plus – MSP service. 



Step 9: Login to the application and click Help->About to verify the build number of the application.


Step 10: Stop the ServiceDesk Plus – MSP service.


Step 11: To restore the backed up data, open command prompt as an admin,

ManageEngine\ServiceDeskPlus – MSP\bin>restoreData.bat

When it is prompted, please invoke the backup (just part 1) and it will start the restore process thereby automatically restoring the rest of the parts, without you having to invoke other parts of the backup manually.

NOTE: Data can be restored only across same builds of ServiceDesk Plus – MSP version. i.e. data backed up in 9400 build of ServiceDeskPlus – MSP can be restored only in 9400 build. Please check if the old build and new build are of same build versions.
Build version can be checked
  1. By clicking on the About link in the application [OR]
  2. From buildInfo.xml file under <Service Desk Home>/server/default/conf directory.
You will get a small dialog box stating the restore was done successfully.


Step 12: Start the ServiceDesk Plus – MSP service. Also, login and check the data.
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