Log4j.jar version is updated
Security advisory related to this
Also in SDP MSP 10536
- SDPMSP-17916: log4j framework jar version is upgraded to 2.17.1.
Query to show last updated field.
Kindly go to Reports-New Query Report and execute the below query. PGSQL: SELECT wo.WORKORDERID AS "Request ID", max(wo.TITLE) AS "Subject", max(ti.FIRST_NAME) AS "Assigned Technician", max(aau.FIRST_NAME) AS "Requester", ...
Script to update the Duebytime based on estimated efforts in task
Use case When a request has a number of tasks with their estimated hours, the SLA can be set based on the sum of the estimated hours of the tasks created. Pre-requisite Install python in the application server. Follow the instructions here ...
Import and update Requester from CSV (Comma Separated Value) Files
Import Requester from CSV (Comma Separated Value) Files You can also add requesters by importing from CSV files. To import requesters from CSV file Step 1: Locate the CSV file Click Import from CSV link in the Requester List page. The Import ...
Query to find out the users who are updated through LDAP import
This should be handy during Audit. Execute the queries under Reports->New Query Report select ch.ciid "CI ID", ci.ciname "CI Name", chd.attribute "Attribute", chd.newvalue "New Value", chd.oldvalue "Old Value", ch.editmode "Edit Mode", ...
How to remove version number, rename application name and update Hyperlink in the login page ?
Remove the content related to copy rights and add the content as shown below to achieve your requirement. <div class="copyright"> <a href="https://servicedesk.geforce.com.au/" target="_blank" rel="noopener noreferrer">Help Desk Software</a> ...