Linux to Windows server migration
The following instructions will help you migrate the ServiceDesk Plus MSP from Windows to Linux Server
1. Goto the installation folder. [The default installation folder is Drive:/AdventNet/ME/ServiceDesk/. The installation folder will now be referred as SDPMSP-Home.
# cd [SDPMSP-Home]/bin
2. Invoke the backUpData.sh script
# sh backUpData.sh
3. This will take a backup of the existing configuration and the backup data will be stored under [SDP-Home]/backup/BackUp_Version_MONdd_yyyy_hh_mm/BackUp_Version_MONdd_yyyy_hh_mm.data
An example would be
Drive:/AdventNet/ME/ServiceDesk/BackUp_5501_AUG15_2006_17_32/BackUp_sdp_5501_AUG15_2006_17_32.data
4. The backup will now be created under [SDPMSP-Home]\backup. Copy the following folders and replace it in the same location of the another server. Fileattachments, inlineimages, custom, archive under [SDPMSP-Home].
5. To restore the backed up data, Go to [SDPMSP-Home]\bin directory and execute restoredata.bat. Choose the backup file while prompted. See example below:
cmd> [SDPMSP-Home]\bin
cmd> restoreData.bat