Linux to Windows server migration
For migrating the server from Linux to Windows refer the steps
Please take a backup of the Linux installation and restore it on the Windows Server.
If you are using MSSQL, install the same version of the application on the Windows and update the SQL configurations by invoking changeDBserver.bat from the \ManageEngine\ServiceDeskPlus-MSP\Bin directory.
- Install SDP MSP in windows server.
- Start and Shut down the application once.
Note: Backup from taken from a particular build can be restored only on the same build. Example: Backup from 10600 build can only be restored on 10600 build.
You can know the application build number from About us page in the top right (click ? icon in the top right) from the user interface.
Downloading corresponding Build:
Backup and Restore
Migration from Windows to Linux Server
The following instructions will help you migrate the ServiceDesk Plus MSP from Windows to Linux Server 1. Take a trimmed backup using the commands below, cmd> cd [ServiceDesk msp-Home]\bin cmd> backupdata.bat --trimmed The backup will now be created ...
10.5 Linux Upgrade failure and solutions
Traces in logs : 1. java.lang.Exception: InitPgsqlScript exited with value :: 1 at com.adventnet.persistence.PostgresPreProcessor.executeInitPgsqlScript(PostgresPreProcessor.java:1733) 2. PGSQL Permission related errors. 3. SDP MSP installed as root ...
Steps to migrate ServiceDeskPlus – MSP from One Linux server to another Linux server.
Following are the steps to move ServiceDeskPlus – MSP from One Linux server to another Linux server. Steps to take data backup in Linux machine is given below, 1.Go to the installation folder. [The default installation folder is ...
Tuning the application in Linux Server
1. Go to ManageEngine-10510_Postgres\ServiceDeskPlus-MSP\bin and edit run.sh 2. Increase the below entries based on the RAM JAVA_OPTS="$JAVA_OPTS -Xms128m -Xmx1024m -XX:PermSize=64m -XX:MaxPermSize=256m - For 32 bit, the maximum is 1 GB (1024) ...
Error when generating reports in Linux installation
Error: Sorry an error has occurred. It appears to be an issue related to the fonts. JDK recommends installing the font on the Linux machine. In general, OpenJDK installation packages do not include any font files by default. But automatically use ...