Link Support for Zia Bot Message View Custom Function

Link Support for Zia Bot Message View Custom Function

Issue:

Unable to show link in Zia Bot using Zia Bot's Custom Function (Message View)

Fix:

Link Support Provided

Ex:


Custom Function deluge Code:
  1. return {"display_message": "[Test Link](https://www.google.com)"};



Compatible only for 14500

Instructions:

1. Please download the zia_bot_text_link.fjar from attachments.
2. Copy it to fixes folder (<ServiceDesk Installation>/fixes)
3. Restart the Application service.
4. Go to Admin -> Zia Bot -> Configure Workflow and customize a zia bot custom function. Please refer above for configuration.
      Format [DisplayText](Link)
5. Save the workflow and test in Zia Bot.


                  New to ADSelfService Plus?

                    • Related Articles

                    • 'row_count' in API input data of Zia Bot Custom Actions script is getting removed

                      Issue: Below script is used in the Zia Bot custom Actions to view the last five requests of that respective user. This is achieved by setting the row_count property in the input_data's list_info property of API. But in Zia Bot client handling, this ...
                    • Zia-prerequisites

                      Dear Users, From ServiceDeskPlus MSP build 14300, if you are using Windows OS and, Visual C++ 2019 (or higher) Redistributable is not installed on your machine, Zia Approval / Request Reopen / Category & Template Prediction will be disabled by ...
                    • Zia-prerequisites

                      Dear Users, From Supportcenter Plus build 14300, if you are using Windows OS and, Visual C++ 2019 (or higher) Redistributable is not installed on your machine, Zia Approval / Request Reopen / Category & Template Prediction will be disabled by ...
                    • Zia Bot request creation XSS issue in 14506 and above

                      Issue: Script gets executed in request details page when a script content is given in the description field while creating requests via Zia Bot. Issue occurs due to a breakage in v14506 . Fix: Sanitize the description field during request creation ...
                    • Update Request Additional fields during request create/update using Custom Trigger - Deluge

                      This is a sample custom function script to update the Request Additional Field Values during request create/update based on certain criteria using Custom Triggers. Refer to this link for Python ...