Link Support for Zia Bot Message View Custom Function

Link Support for Zia Bot Message View Custom Function

Issue:

Unable to show link in Zia Bot using Zia Bot's Custom Function (Message View)

Fix:

Link Support Provided

Ex:


Custom Function deluge Code:
  1. return {"display_message": "[Test Link](https://www.google.com)"};



Compatible only for 14500

Instructions:

1. Please download the zia_bot_text_link.fjar from attachments.
2. Copy it to fixes folder (<ServiceDesk Installation>/fixes)
3. Restart the Application service.
4. Go to Admin -> Zia Bot -> Configure Workflow and customize a zia bot custom function. Please refer above for configuration.
      Format [DisplayText](Link)
5. Save the workflow and test in Zia Bot.


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