Link Support for Zia Bot Message View Custom Function
Issue:
Unable to show link in Zia Bot using Zia Bot's Custom Function (Message View)
Fix:
Link Support Provided
Ex:
Custom Function deluge Code:
- return {"display_message": "[Test Link](https://www.google.com)"};
Compatible only for 14500
Instructions:
1. Please download the zia_bot_text_link.fjar from attachments.
2. Copy it to fixes folder (<ServiceDesk Installation>/fixes)
3. Restart the Application service.
4. Go to Admin -> Zia Bot -> Configure Workflow and customize a zia bot custom function. Please refer above for configuration.
Format [DisplayText](Link)
5. Save the workflow and test in Zia Bot.
New to ADSelfService Plus?
Related Articles
Zia-prerequisites
Dear Users, From Supportcenter Plus build 14300, if you are using Windows OS and, Visual C++ 2019 (or higher) Redistributable is not installed on your machine, Zia Approval / Request Reopen / Category & Template Prediction will be disabled by ...Zia-prerequisites
Dear Users, From ServiceDeskPlus MSP build 14300, if you are using Windows OS and, Visual C++ 2019 (or higher) Redistributable is not installed on your machine, Zia Approval / Request Reopen / Category & Template Prediction will be disabled by ...Zia Bot request creation XSS issue in 14506 and above
Issue: Script gets executed in request details page when a script content is given in the description field while creating requests via Zia Bot. Issue occurs due to a breakage in v14506 . Fix: Sanitize the description field during request creation ...Zia prediction failure due to security statements at the front of email content
Issue: Zia approval prediction fails when security statements are present at the starting of the mail content. Since we consider the first 100 characters and 2 sentences from the content, the approval comment given by the user was not considered due ...Zia Approval / Request Reopen prediction fails due to the presence of Email Classification Headers
Issue: Zia Approval / Request Reopen prediction fails when the reply mails have Email Classification Header contents in it. Disclaimer: For eliminating Email Classification Headers while processing approval / reopen reply mails for Zia prediction, we ...