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Query to take report of all techinician details with last login time (V10.6) (MSSQL & PGSQL)
Tested in builds from PGSQL (14300) or MSSQL (14306) The query is compatiable with version 10.6 and above: Query: Select au.FIRST_NAME "Technicianname" , ar.NAME "Role",al.name "Login Name",aci.emailid "EmailID",SDUSER.STATUS ...
Support rep last login time, start time, end time along with personal information
select aas.session_id "SessionID", aal.name "User Name",longtodate(aaauser.createdtime) as "User Created Time", aaacontactinfo.emailid "Email", aaacontactinfo.landline "Phone",aaacontactinfo.mobile "Mobile", aas.user_host "User Host", ...
Login Frequency Query Report
The below report would help us find the last logged in time of the users in SCP 11.0 SELECT AaaUser.FIRST_NAME "Technician", MAX(AaaLogin.NAME) "LoginName", MAX(AaaContactInfo.EMAILID) "Email", MAX(AaaAccSession.USER_HOST) "IP ...
Login frequency
This report is used to find the Technician and Requester Login frequency. SELECT AaaUser.FIRST_NAME "Technician", MAX(AaaLogin.NAME) "LoginName", MAX(AaaContactInfo.EMAILID) "Email", MAX(AaaAccSession.USER_HOST) "IP Address", ...
Query to show Technicians' login name, email, role and last login (PGSQL & MSSQL )
Tested in Build PGSQL (14300) or MSSQL (14306) SELECT AaaUser.FIRST_NAME "First Name", AaaUser.last_name "Last Name", adef.org_name "Account Name", sdo.name "Site Name", AaaContactInfo.EMAILID "E-mail", sduser.jobtitle, ar.name "Role", ...