Last logged in time of SupportReps
select max(au.first_name)'Technician',al.name"Login Name", longtodate(max(acs.opentime))"Last Logged in Time" from aaaaccsession acs left join aaaaccount act on act.account_id=acs.account_id left join aaalogin al on al.login_id=act.login_id left join aaauser au on au.user_id=al.user_id where al.user_id in (select technicianid from helpdeskcrew) group by al.name order by 2 desc;
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Login Frequency Query Report
The below report would help us find the last logged in time of the users in SCP 11.0 SELECT AaaUser.FIRST_NAME "Technician", MAX(AaaLogin.NAME) "LoginName", MAX(AaaContactInfo.EMAILID) "Email", MAX(AaaAccSession.USER_HOST) "IP ...Support rep last login time, start time, end time along with personal information
select aas.session_id "SessionID", aal.name "User Name",longtodate(aaauser.createdtime) as "User Created Time", aaacontactinfo.emailid "Email", aaacontactinfo.landline "Phone",aaacontactinfo.mobile "Mobile", aas.user_host "User Host", ...Query to find the last logged time of a contact in the portal
select aas.session_id "SessionID", aal.name "User Name",aau.FIRST_NAME "Contact Name",org.NAME "Account Name", parentorg.NAME "Parent Account Name",suborg.name "Sub Account", aas.user_host "User Host", aas.application_host "Application Host", ...To find the details about number of users logged in to the application and other related informations
In order to find the details about the list of users logging time to host, their logout time and current status of their connections. Please use the below query, select aas.session_id "SessionID", aal.name "User Name", aas.user_host "User Host", ...List of contacts logged into the system
Mysql select aas.session_id "SessionID", aal.name "User Name",aau.FIRST_NAME "Contact Name",org.NAME "Account Name", aas.user_host "User Host", aas.application_host "Application Host", longtodate(aas.opentime) "Start Time", longtodate(aas.closetime) ...